運用、保守、監視、テクニカルサポート/東京23区の転職求人一覧

Become a vital voice for partners, resolving technical issues and shaping the future of a leading technology platform.■About the companyOur client is a global leader in technology, renowned for its innovative products and commitment to partner success. They foster a dynamic and collaborative environment where your expertise will make a significant impact.■Role & ResponsibilitiesYou will be the primary point of contact for Microsoft partners, providing technical support and troubleshooting issues related to the Partner Center platform. You’ll work autonomously, proactively identifying and resolving complex problems, and collaborating with internal teams to improve platform performance and partner satisfaction. You’ll enjoy the challenge of constantly evolving technical landscapes and making a direct impact on partner success.■Main tasks include・Provide reactive and proactive technical support to Microsoft Partners.・Manage and escalate Partner

Become a vital part of a dynamic team, resolving complex technical issues and directly impacting customer satisfaction!■About the companyOur client is a leading technology company offering innovative solutions within the Microsoft 365 ecosystem. They foster a collaborative and supportive environment, valuing continuous learning and professional growth. This is an exciting opportunity to contribute to a rapidly expanding team.■Role & ResponsibilitiesAs a Microsoft 365 Support Engineer, you will be the primary point of contact for resolving challenging technical incidents related to the Microsoft 365 platform. You will directly support customers via phone and email, troubleshooting complex issues and providing expert guidance. You'll leverage your deep understanding of the Microsoft 365 architecture to provide efficient solutions and proactively offer recommendations to improve customer experiences. This involves communicating clearly and effe

Become a vital part of a dynamic team, solving challenging technical issues and providing exceptional customer support!■About the companyOur client is a leading technology company renowned for its commitment to cutting-edge solutions and exceptional customer experiences. They foster a collaborative and supportive work environment where continuous learning and professional growth are encouraged.■Role & ResponsibilitiesAs an Escalation Analyst, you will be the go-to expert for resolving complex technical issues related to Microsoft products and devices. You will interact directly with customers, providing empathetic and effective solutions while adhering to strict service level agreements. You will work closely with internal teams to address systemic faults, analyze trends and identify areas for improvement. This role requires a passion for problem-solving, strong communication skills, and the ability to maintain composure in challenging situa

Lead a dynamic team, tackling complex challenges in a collaborative environment.■About the companyOur client is a leading technology firm known for its innovative solutions and commitment to employee growth. They foster a collaborative and supportive work environment.■Role & ResponsibilitiesAs a Windows Active Directory Technical Lead, you will be the technical expert, providing critical support and leadership. You'll design, implement, and maintain complex Active Directory infrastructures, troubleshoot critical issues, and mentor team members. You'll directly impact the company's ability to operate smoothly and securely, working with cutting-edge technologies in a fast-paced, rewarding environment.■Main tasks include・Lead the design and implementation of Active Directory solutions, ensuring scalability and high availability.・Manage and maintain complex multi-forest Active Directory environments, including trust relationships and ADFS.・Troub

Lead the implementation and management of Azure Active Directory—a dynamic, challenging role with a flexible timeline.■About the companyOur client is a global technology leader known for its innovative solutions and commitment to employee growth. They foster a collaborative and supportive work environment.■Role & ResponsibilitiesYou will be a key player in designing, implementing, and managing our client's Azure Active Directory environment. You'll ensure the security and accessibility of user accounts, applications, and devices. This is a chance to make a significant impact on the company's IT infrastructure.■Main tasks include・Manage user accounts and groups within Azure AD.・Develop and implement robust Conditional Access Policies.・Configure and maintain Azure Multi-Factor Authentication.・Administer Azure AD Connect for on-premises synchronization.・Manage enterprise applications and app registrations.・Implement and maintain Azure Identity

Lead a team, build cutting-edge solutions, working in a dynamic environment! Day and night shifts.■About the companyOur client is a leading technology company focused on providing innovative storage and high availability solutions. They foster a collaborative and supportive team culture, and are committed to providing their employees with flexible working arrangements.■Role & ResponsibilitiesAs a Technical Lead, you will be responsible for leading a team of engineers in the design, implementation, and maintenance of Windows-based storage and high availability systems. You will provide technical expertise and guidance to the team, ensuring the delivery of high-quality, reliable, and scalable solutions. You will also be the primary point of contact for resolving complex technical issues and providing technical support to customers. You’ll be empowered to make key technical decisions and will directly impact the success of the team and our clie

Become a key player in resolving complex Azure support issues for a dynamic and growing technology company.■About the companyOur client is a forward-thinking technology company renowned for its innovative solutions and commitment to customer success. They foster a collaborative and supportive work environment where continuous learning and professional growth are encouraged.■Role & ResponsibilitiesAs a Support Engineer, you will be at the forefront of resolving intricate technical challenges related to the Microsoft Azure platform. You will directly engage with clients via phone and email, providing expert guidance and solutions. You'll leverage your Azure expertise to not only troubleshoot issues but also proactively recommend improvements and enhancements to client systems. This role demands strong communication skills, technical proficiency, and the ability to navigate challenging customer situations with grace and professionalism.■Main ta

Lead a dynamic team, drive operational excellence, and shape the future of customer support at a global technology leader.■About the companyOur client is a rapidly growing technology company known for its innovative solutions and commitment to customer success. They foster a collaborative and supportive work environment where employees are empowered to make a significant impact. With a strong global presence, they offer exciting opportunities for professional development and growth.■Role & ResponsibilitiesAs a Senior Leader in Operations, you will be at the helm of a large, geographically diverse team, overseeing the delivery of critical IT projects and shaping the customer support experience. You’ll build strong client relationships, drive operational improvements, and mentor team members to achieve excellence. This leadership role requires a pragmatic approach to managing complex projects and delivering exceptional results in a fast-paced

Be the voice of our partners, build relationships, and deliver exceptional support in a dynamic and rewarding environment.■About the companyOur client is a leading global technology company renowned for its innovative products and commitment to customer success. They foster a collaborative and supportive culture, providing ample opportunities for growth and development. They value employees who are passionate, customer-obsessed, and driven to excel.■Role & ResponsibilitiesImagine yourself as the first point of contact for valued partners, proactively addressing their needs and ensuring a world-class experience. You'll be the go-to person, resolving issues efficiently and building strong, lasting relationships. You will own the partner experience, from initial contact to final resolution, ensuring seamless support and satisfaction.■Main tasks include・Lead partner interactions across various channels (phone, chat, email).・Proactively identify

Become a subject matter expert and mentor others in a dynamic, customer-obsessed environment.■About the companyOur client is a leading global technology company committed to providing exceptional support to its partners. They foster a collaborative and supportive work environment where employees are empowered to grow and make a significant impact. They value innovation, continuous learning, and a customer-centric approach.■Role & ResponsibilitiesAs a Partner Advocate - Frontline Escalation Specialist, you will be the go-to expert for complex partner queries. You'll dive deep into technical issues, mentor other agents, and expedite escalations to support teams. You'll leverage your analytical skills to identify trends and propose improvements, shaping a better support experience for partners. You'll build strong relationships, becoming a trusted advisor for our partners.■Main tasks include・Lead the resolution of complex partner issues, escala

We’re looking for a highly motivated Support Enablement Engineer who is passionate about training technical teams. This role focuses on developing and delivering high-quality technical training for both internal support teams and partners’ teams. You will oversee the support and partner technical teams, identify and address technical gaps, onboard new support engineers and partners, and fulfill their technical training requirements. As a member of the Support Enablement team, you will collaborate with global Support, R&D, and Product teams. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and security cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! Responsibilities: - Train the Technical Support and Partner Teams with a focus on troubleshooting and product training. - Create an environment where team members can ask questio

＜グローバルアフターセールス本部　GAS物流部　vision&mission＞全世界の三菱車にお乗りのお客様に補修部品・用品をタイムリーに提供する１）アフターセールス補修部品・用品のサービスレベル向上２）アフターセールス補修部品・用品の在庫適正化３）物流コスト削減東京本社に加えて、愛知県、大阪府、岡山県、神奈川県、北海道、宮城県に物流拠点を有し、総勢約120名体制でアフターセールス用補修部品及び後付け用品の物流を担っています。＜採用目的・背景＞全世界のお客様へよりタイムリーに製品を提供することを目的に、体制強化のために新たな人員を募集しております。＜部署の役割：GAS物流部＞全世界の三菱車にお乗りのお客様に補修部品・用品をタイムリーに提供する１）アフターセールス補修部品・用品のサービスレベル向上２）アフターセールス補修部品・用品の在庫適正化３）物流コスト削減＜担当業務＞海外カスタマーケアグループでは、以下の業務を担当しております。１．海外販社からのアフターセールス用補修部品、新車用品の受注、供給管理２．受注に対する納期の確認と海外販社への連絡３．部品、用品の供給状況の取りまとめ４．海外向け供給のサプライチェーン改善５．海外向け新車発売時のアフターセールス準備６．システム更新に向けた要件定義特に以下業務を担当頂くことを想定しております。・アフターセールス用部用品の受注管理、納期情報の海外販社への連絡・サプライチェーンに関するKPI管理・改善＜仕事の面白み／やりがい＞海外販社との間でのサプライチェーンを改善し、お客様への迅速なアフターセールス部用品供給が出来た時の達成感と受け取る感謝の言葉＜得られる経験／成長できる点＞アフターセールス用補修部品のサプライチェーン管理業務を通じて受注管理や予測のスキル及び論理的思考能力を身に付けることができる。＜風土＞・コロナ感染対策時はリモートワーク可能。・オフィス、オンライン拘わらず、周りの職場上司、同僚に気軽に質問や相談できる環境です。＜経験を積んだ後のキャリアパス＞ローテーションを通じて、アフターセールス本部内での経験を積んでいくことに限らず、海外駐在の可能性もあります。※出張　有　：国内・海外　（新型コロナウィルスの影響による）

● Own and manage customer issues and see problems throughout resolution● Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude● Work directly with R&D and Product Management on customer issues upon full resolutions● Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions● Nurture the relationship with the customer through ongoing communication and periodic meetings● Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance● Monitor customer status and identify both areas of concern and growth opportunities● Be a part in building and expanding the company’s Global Support Services