Technical Support @ Tech company (Dispatch)

求人詳細

As a Technical Customer Success Manager, you will play a crucial role in ensuring clients successfully adopt and expand their use of Membership Platform products. You will guide them through onboarding, provide expert technical support, and identify opportunities for process improvement and cross-selling within the technology ecosystem.

Main tasks include
■ Proactively manage and execute the end-to-end onboarding process for new clients onto Ecosystem platforms/products.
■ Monitor onboarding progress and proactively resolve potential roadblocks to meet timelines.
■ Serve as the primary point of contact for technical client inquiries, providing timely and accurate support.
■ Identify and implement process improvements and automation tools to enhance client support workflows.
■ Build strong, trusted advisor relationships with clients.
■ Collect and relay client feedback internally to inform product development.
■ Discover cross-selling opportunities for other technology products within the ecosystem.

こんな方を求めています

経験・スキル

■ Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or a related field.
■ 3+years of experience in a technical customer-facing role (e.g., Technical Account Manager, Technical Customer Success Manager, Technical Support) in a SaaS, technology, or platform-focused company.
■ Proven experience onboarding customers to complex technical platforms/products and supporting various client support activities.
■ Demonstrated ability to quickly understand complex technical platforms/products and their underlying technologies.
■ Exceptional written and verbal communication skills, with expertise in managing diverse clients and stakeholders.
■ Strong analytical, problem-solving, and critical thinking abilities.
■ Excellent organizational skills with the ability to manage multiple priorities simultaneously.
■ High degree of professionalism with the ability to work independently and collaboratively.
■ Leadership experience (e.g., Team Lead or Tech Lead) is a plus.
■ Experience with Jira, Confluence, Zendesk, and Salesforce is a plus.
■ Familiarity with automation tools, AI in the workplace, and relevant technologies is a plus.

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 400 〜 520万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

待遇・福利厚生

食堂

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

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