APAC IT Support @ Global Medical Equipment Manufacturer

求人詳細

Your Role:
As a key member of the Information Systems team, you will be the backbone of this company's internal IT environment. You won’t just be fixing computers; you’ll be empowering the entire team to do their best work without technical friction. You will wear many hats and own a wide range of tasks to keep operations running smoothly.

What You'll Do:
- Help Desk Hero: Act as the friendly first point of contact for all internal IT inquiries, resolving support tickets and keeping everyone productive.
- Seamless Onboarding: Provision PCs and mobile devices (kitting) and prep IT environments so new hires and transferring employees can hit the ground running.
- Tech Enablement: Deliver basic, welcoming IT training for new users to get them comfortable with our systems.
- Access Management: Configure and securely administer user accounts and system access rights.
- Asset Tracking: Manage the lifecycle and inventory of all our IT equipment, from laptops to peripherals.
- Tech Procurement: Support the sourcing and purchasing of new IT equipment and software as our team grows.
- Knowledge Sharing: Create and maintain clear, easy-to-read IT procedures and user manuals.
- Project Support: Jump in and collaborate on various infrastructure-related initiatives and company-wide IT projects.

こんな方を求めています

経験・スキル

Mandatory Requirements
- Business experience using English and internal communication using Japanese
- 5+ years of experience in internal help desk or corporate IT roles
- Experience with user management and Windows PC provisioning (kitting)
- Experience administering and operating Microsoft 365
- Hands-on experience with account creation, permission management, and joiner/mover/leaver (JML) processes
- Basic knowledge and experience with network configuration

Preferred Qualifications
- Experience with Microsoft Entra ID and Microsoft Intune
- Experience working in a small IT team or as a sole IT representative
- Experience working with global teams
- Experience handling security incidents and escalation processes
- Understanding of ITIL-based operations

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 600 〜 730万円

賞与

10%

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 女性活躍中, 土日祝休み, 完全週休2日制, 年間休日120日以上, 月平均残業時間20時間以内, フレックスタイム制, 語学力を活かす, グローバル人材歓迎

業種

医療機器・医療品関連

※詳細はお仕事のご紹介時にお伝えします