運用、保守、監視、テクニカルサポート/東京23区の転職求人一覧

大手グローバル企業にて、Salesforceを活用したデジタルトランスフォーメーションをリードするテクニカルアーキテクトを募集しています。■ご紹介する企業グローバルに事業展開する大手企業です。革新的な技術と顧客中心主義を重視し、ダイナミックな成長を遂げています。■ポジション概要カスタマーサクセス部門の一員として、戦略的な顧客企業のデジタルトランスフォーメーションを推進します。Salesforceプラットフォームの専門知識を活かし、プロジェクトをリードし、顧客の成功に貢献する役割です。上流工程から参画し、システム設計から実装、運用まで幅広く携わります。■業務内容・システム全体のアーキテクチャ設計・要件定義とソリューションデザイン・プロトタイプ構築・技術検証・開発ガイドライン策定・技術課題の解決・プロジェクト成果物のレビュー・Salesforceプラットフォーム設定・構築・テスト・顧客・パートナーとのコミュニケーション・チームメンバーのメンタリング・最新技術の学習・情報発信ご関心いただけましたら、ご応募をお待ちしております。#LI-Hybrid#LI-KN

Lead technical support for a global leader in the marine engine industry, offering a dynamic work environment and excellent growth opportunities.■About the companyOur client is a leading global company in the marine engine industry, renowned for its innovative technology and commitment to excellence. They offer a collaborative and supportive work environment focused on professional development and work-life balance. This is an exciting opportunity to contribute to a company that values its employees and makes a significant impact on the global maritime sector.■Role & ResponsibilitiesYou will be the technical expert, providing vital support to international clients and branches. Working closely with the Japanese manufacturing facility, you will solve complex technical challenges, ensuring smooth operations and customer satisfaction. This is a pivotal role, directly impacting product success and global market share.■Main tasks include・Provide

急成長中のグローバル医療機器メーカーで、テクニカルサポートと製品デモンストレーションをリードしていただくポジションです。■会社について当社は、著しい成長を遂げているダイナミックで国際的な医療機器メーカーです。最先端の技術と卓越したカスタマーサービスを提供することに尽力しています。協調性があり、協力的な職場環境です。■役割と責任カスタマーサポートエンジニアとして、顧客との主要な技術的接点となり、顧客の満足を確保し、専門的なサポートを提供します。問題のトラブルシューティング、インストール、製品のデモンストレーション、トレーニングなどを行います。カスタマーサクセスと製品改善に直接貢献します。■主な仕事内容顧客の問題を解決するための技術サポートと専門知識の提供。現場での設置、修理、予防メンテナンスの実施。製品のデモンストレーションを実施し、展示会に参加する。顧客やパートナーに製品やシステムのトレーニングを提供する。定期的なコミュニケーションを通じて、顧客との強い関係を維持する。製品やプロセスを改善するための貴重なフィードバックを経営陣に提供する。このような機会にご興味のある方は、今すぐご応募ください。ご応募お待ちしております。#LI-Hybrid

Become a vital part of a dynamic team, resolving complex technical issues and directly impacting customer satisfaction!■About the companyOur client is a leading technology company offering innovative solutions within the Microsoft 365 ecosystem. They foster a collaborative and supportive environment, valuing continuous learning and professional growth. This is an exciting opportunity to contribute to a rapidly expanding team.■Role & ResponsibilitiesAs a Microsoft 365 Support Engineer, you will be the primary point of contact for resolving challenging technical incidents related to the Microsoft 365 platform. You will directly support customers via phone and email, troubleshooting complex issues and providing expert guidance. You'll leverage your deep understanding of the Microsoft 365 architecture to provide efficient solutions and proactively offer recommendations to improve customer experiences. This involves communicating clearly and effe

Become a vital voice for partners, resolving technical issues and shaping the future of a leading technology platform.■About the companyOur client is a global leader in technology, renowned for its innovative products and commitment to partner success. They foster a dynamic and collaborative environment where your expertise will make a significant impact.■Role & ResponsibilitiesYou will be the primary point of contact for Microsoft partners, providing technical support and troubleshooting issues related to the Partner Center platform. You’ll work autonomously, proactively identifying and resolving complex problems, and collaborating with internal teams to improve platform performance and partner satisfaction. You’ll enjoy the challenge of constantly evolving technical landscapes and making a direct impact on partner success.■Main tasks include・Provide reactive and proactive technical support to Microsoft Partners.・Manage and escalate Partner

Become a vital part of a dynamic team, solving challenging technical issues and providing exceptional customer support!■About the companyOur client is a leading technology company renowned for its commitment to cutting-edge solutions and exceptional customer experiences. They foster a collaborative and supportive work environment where continuous learning and professional growth are encouraged.■Role & ResponsibilitiesAs an Escalation Analyst, you will be the go-to expert for resolving complex technical issues related to Microsoft products and devices. You will interact directly with customers, providing empathetic and effective solutions while adhering to strict service level agreements. You will work closely with internal teams to address systemic faults, analyze trends and identify areas for improvement. This role requires a passion for problem-solving, strong communication skills, and the ability to maintain composure in challenging situa

Lead the implementation and management of Azure Active Directory—a dynamic, challenging role with a flexible timeline.■About the companyOur client is a global technology leader known for its innovative solutions and commitment to employee growth. They foster a collaborative and supportive work environment.■Role & ResponsibilitiesYou will be a key player in designing, implementing, and managing our client's Azure Active Directory environment. You'll ensure the security and accessibility of user accounts, applications, and devices. This is a chance to make a significant impact on the company's IT infrastructure.■Main tasks include・Manage user accounts and groups within Azure AD.・Develop and implement robust Conditional Access Policies.・Configure and maintain Azure Multi-Factor Authentication.・Administer Azure AD Connect for on-premises synchronization.・Manage enterprise applications and app registrations.・Implement and maintain Azure Identity

Lead a dynamic team, tackling complex challenges in a collaborative environment.■About the companyOur client is a leading technology firm known for its innovative solutions and commitment to employee growth. They foster a collaborative and supportive work environment.■Role & ResponsibilitiesAs a Windows Active Directory Technical Lead, you will be the technical expert, providing critical support and leadership. You'll design, implement, and maintain complex Active Directory infrastructures, troubleshoot critical issues, and mentor team members. You'll directly impact the company's ability to operate smoothly and securely, working with cutting-edge technologies in a fast-paced, rewarding environment.■Main tasks include・Lead the design and implementation of Active Directory solutions, ensuring scalability and high availability.・Manage and maintain complex multi-forest Active Directory environments, including trust relationships and ADFS.・Troub

Lead a team, build cutting-edge solutions, working in a dynamic environment! Day and night shifts.■About the companyOur client is a leading technology company focused on providing innovative storage and high availability solutions. They foster a collaborative and supportive team culture, and are committed to providing their employees with flexible working arrangements.■Role & ResponsibilitiesAs a Technical Lead, you will be responsible for leading a team of engineers in the design, implementation, and maintenance of Windows-based storage and high availability systems. You will provide technical expertise and guidance to the team, ensuring the delivery of high-quality, reliable, and scalable solutions. You will also be the primary point of contact for resolving complex technical issues and providing technical support to customers. You’ll be empowered to make key technical decisions and will directly impact the success of the team and our clie

Become a key player in resolving complex Azure support issues for a dynamic and growing technology company.■About the companyOur client is a forward-thinking technology company renowned for its innovative solutions and commitment to customer success. They foster a collaborative and supportive work environment where continuous learning and professional growth are encouraged.■Role & ResponsibilitiesAs a Support Engineer, you will be at the forefront of resolving intricate technical challenges related to the Microsoft Azure platform. You will directly engage with clients via phone and email, providing expert guidance and solutions. You'll leverage your Azure expertise to not only troubleshoot issues but also proactively recommend improvements and enhancements to client systems. This role demands strong communication skills, technical proficiency, and the ability to navigate challenging customer situations with grace and professionalism.■Main ta

Be the voice of our partners, build relationships, and deliver exceptional support in a dynamic and rewarding environment.■About the companyOur client is a leading global technology company renowned for its innovative products and commitment to customer success. They foster a collaborative and supportive culture, providing ample opportunities for growth and development. They value employees who are passionate, customer-obsessed, and driven to excel.■Role & ResponsibilitiesImagine yourself as the first point of contact for valued partners, proactively addressing their needs and ensuring a world-class experience. You'll be the go-to person, resolving issues efficiently and building strong, lasting relationships. You will own the partner experience, from initial contact to final resolution, ensuring seamless support and satisfaction.■Main tasks include・Lead partner interactions across various channels (phone, chat, email).・Proactively identify

Become a subject matter expert and mentor others in a dynamic, customer-obsessed environment.■About the companyOur client is a leading global technology company committed to providing exceptional support to its partners. They foster a collaborative and supportive work environment where employees are empowered to grow and make a significant impact. They value innovation, continuous learning, and a customer-centric approach.■Role & ResponsibilitiesAs a Partner Advocate - Frontline Escalation Specialist, you will be the go-to expert for complex partner queries. You'll dive deep into technical issues, mentor other agents, and expedite escalations to support teams. You'll leverage your analytical skills to identify trends and propose improvements, shaping a better support experience for partners. You'll build strong relationships, becoming a trusted advisor for our partners.■Main tasks include・Lead the resolution of complex partner issues, escala

Lead a dynamic team, drive operational excellence, and shape the future of customer support at a global technology leader.■About the companyOur client is a rapidly growing technology company known for its innovative solutions and commitment to customer success. They foster a collaborative and supportive work environment where employees are empowered to make a significant impact. With a strong global presence, they offer exciting opportunities for professional development and growth.■Role & ResponsibilitiesAs a Senior Leader in Operations, you will be at the helm of a large, geographically diverse team, overseeing the delivery of critical IT projects and shaping the customer support experience. You’ll build strong client relationships, drive operational improvements, and mentor team members to achieve excellence. This leadership role requires a pragmatic approach to managing complex projects and delivering exceptional results in a fast-paced

自社製品の特別な有償保守サービス（Premier Service）のお客様向けに、技術対応を行う、TAM（テクニカル・アカウント・マネージャー）を募集します。Premier Serviceの主要なお客様は、多くの弊社製品を導入して頂いており、このお客様向けに豊富なHW、SWに関する知識、経験を有するTAMがお客様の課題、障害の対応支援を行います。業務内容• お客様のIT運用管理方法をヒアリングし、より高いサービスレベルを適用できるようなコンサルティングを実施します。• 契約内容により、 お客様とミーティングを開催し、月次報告、四半期報告の実施、ならびに、報告書を作成します。• お客様の課題を整理し、優先順位を設定し、解決のためのロードマップを策定します。- お客様とのダイレクトコミュニケーション（顧客訪問）等を通して、お客様との長期的な信頼関係を構築します。- TAMは、製品問題が発生した場合、解決する為の、エスカレーション支援を行います。社内の各ビジネス部門と連携し、重要な問題は、会社上層部門とも情報を共有をしながら、お客様の問題が解決するように対応を行います。•エスカレーションマネージメント:- お客様の問題解決のため、製品開発部門、コールセンター、デリバリー部門との連携をリードします- クリティカルなインシデント発生時のお客様への報告、ならびに、対策案の策定を実施します