Partner Advocate - Frontline Escalation Specialist
求人の要約
- 給与
- 年収 800 〜 1,200万円
- 職種
- 運用、保守、監視、テクニカルサポート
- 勤務地
- 東京23区
求人詳細
Become a subject matter expert and mentor others in a dynamic, customer-obsessed environment.
■About the company
Our client is a leading global technology company committed to providing exceptional support to its partners. They foster a collaborative and supportive work environment where employees are empowered to grow and make a significant impact. They value innovation, continuous learning, and a customer-centric approach.
■Role & Responsibilities
As a Partner Advocate - Frontline Escalation Specialist, you will be the go-to expert for complex partner queries. You'll dive deep into technical issues, mentor other agents, and expedite escalations to support teams. You'll leverage your analytical skills to identify trends and propose improvements, shaping a better support experience for partners. You'll build strong relationships, becoming a trusted advisor for our partners.
■Main tasks include
・Lead the resolution of complex partner issues, escalating to relevant teams as needed.
・Mentor junior agents, sharing expertise and best practices.
・Analyze partner interactions to identify trends and suggest process improvements.
・Collaborate with internal teams to enhance training materials and support processes.
・Build strong, trusting relationships with partners.
If you are interested in this position and meet the above requirements, please apply.
#LI-Hybrid
- こんな方を求めています
-
- 経験・スキル
- ■Requirements
・Minimum 1 year of experience in a customer-facing or partner support role.
・Excellent communication and interpersonal skills, with fluency in English.
・Proven ability to troubleshoot and resolve technical issues.
・Strong analytical and problem-solving skills.
・Experience with Microsoft Windows, Microsoft 365 applications, or Microsoft Azure is a plus.
・Bachelor's degree or equivalent experience. - 学歴
- 大学卒業以上
- 募集要項
-
- 職種
- 運用、保守、監視、テクニカルサポート
- 給与
- 年収 800 〜 1,200万円
- 賞与
- -
- 雇用形態
- 正社員
- 雇用期間
- 期間の定めなし
- 就業時間
- 09:00~18:00
- 休日休暇
- 土曜日 日曜日 祝日
- 保険
- 健康保険 厚生年金保険 雇用保険
- 受動喫煙防止措置
- 敷地内禁煙
- 業種
- ソフトウェア・情報処理
※詳細はお仕事のご紹介時にお伝えします
ランスタッドは、すべての⼈に平等に機会が与えられ、その可能性を引き出し、多様な経験と個性を社会の発展につなげていけるようサポートしていきます。