Onboarding Specialist (Dispatch)

求人詳細

【Position Outline】
We are seeking an Onboarding Specialist for an Ecosystem Platform. In this role, you will provide technical support, share information, and resolve issues to ensure business units can smoothly adopt the platform and maximize its value. We are looking for someone who takes initiative, acts independently, and can collaborate effectively to drive operations forward.

We welcome candidates with limited experience and will provide support. We are looking for individuals who are enthusiastic about learning, open-minded, and reliable. Applicants who previously aimed to become application engineers or have some basic study background in the field are highly welcome.

【Responsibilities】
- Support business units looking to onboard onto the ecosystem platform:
- Understand the goals of the business units and address their inquiries.
- Create and update FAQs and help documentation to enable self-service for business units.
- Gather feedback on missing features or functional gaps and submit feature requests to the development team.
- Organize user feedback, prioritize requests, and communicate them to the development team.
- Communicate with business units to build long-term relationships.
- Share success stories across business units to promote broader adoption.
- Conduct surveys and interviews to assess user satisfaction.
- Understand available platform features, services, and development roadmaps, and share relevant information with business units.
- Proactively communicate new feature releases and updates to encourage active platform usage.
- Proactively identify and execute necessary team tasks (such as creating Jira tickets, taking meeting minutes, and tracking progress).
- Summarize daily deliverables and share them across the team to contribute to overall goals.
- Communicate actively with team leaders and members to ensure smooth operations.
- Take initiative to identify issues, propose solutions, and execute them rather than waiting for instructions.

こんな方を求めています

経験・スキル

- Business Japanese & English level
- Strong communication skills (ability to communicate smoothly with internal and external stakeholders)
- Logical thinking (ability to organize information and think structurally)
- Facilitation skills (ability to run meetings and discussions smoothly)
- Information gathering and analytical skills (ability to efficiently gather and analyze necessary data)
- Problem-solving skills (ability to identify root causes and propose solutions)
- Clear communication skills (ability to explain concepts clearly to others)
- Flexibility (ability to adapt dynamically to changing situations)
- Willingness to learn (dedication to continuously gaining new knowledge and skills)

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 400 〜 550万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

待遇・福利厚生

食堂

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします

更新日：2026/10/19