Customer Support (Dispatch)

求人詳細

Drive operational excellence and integrate cutting-edge AI technology to scale customer-facing processes for a leading technology innovator.

About the company:
Our client is a global technology organization dedicated to revolutionizing customer reliability and operations through advanced automation and forward-thinking digital infrastructure.

Role & Responsibilities:
You will lead the implementation of systems and technologies that streamline Customer and Sales operations. Your mission involves optimizing workflows via AI-powered tools while ensuring a seamless, high-quality service delivery across all teams.

Main tasks include
■ Manage and execute complex customer-centric operations.
■ Improve operational workflows through advanced automation.
■ Utilize AI tools to enhance daily productivity.
■ Handle escalations and delegate tasks effectively.
■ Achieve performance goals and customer expectations.

こんな方を求めています

経験・スキル

■ 3+ years of Operations or Support management experience.
■ Bachelor's degree in Computer Science or equivalent.
■ Proficiency with CRM systems like Salesforce.
■ Experience using AI tools (e.g., Claude, Gemini).
■ Fluent-level English proficiency.
■ English reading and writing

学歴

大学卒業以上

募集要項

職種

その他　サービス・外食・流通

給与

年収 400 〜 550万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

祝日,土曜日　日曜日　祝日

保険

雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします