IT Project Support / PMO Support (Dispatch)

求人詳細

We are seeking an Onboarding Support Specialist for our ecosystem platform. In this role, you will help internal business units smoothly transition onto the platform, ensure they unlock its full value, provide technical guidance, and resolve ongoing challenges.

We highly welcome junior profiles, career-changers, or aspiring developers! Even if you have limited professional experience, we provide a supportive environment. If you are highly motivated, eager to learn, and ready to take proactive action, this is an excellent stepping stone into the IT/Software industry.

Responsibilities:
Business Unit Support & Onboarding:
- Understand business goals, address inquiries, and guide users through the platform onboarding process.
- Create and update FAQs and help documentation to empower users to troubleshoot independently.
- Gather user feedback on missing features and translate them into structured requirements for the development team.
- Prioritize user requests and act as the liaison to the engineering team.
- Build and maintain strong, long-term relationships with internal business stakeholders.
- Share updates regarding new features, product roadmaps, and release schedules with relevant departments.
Team & Project Operations:
- Proactively identify necessary tasks within the team (e.g., creating JIRA tickets, drafting meeting minutes, tracking progress) and execute them.
- Summarize daily achievements and share updates to help the team meet its goals.
- Communicate smoothly and frequently with team leaders and members to ensure fluid operations.
- Take initiative to discover bottlenecks and propose actionable solutions rather than just waiting for instructions.

こんな方を求めています

経験・スキル

Language: Business-level Japanese (reading, writing, and speaking) as well as Business-level English is mandatory.
Strong Communication Skills: Ability to collaborate smoothly and build consensus with various internal stakeholders.
Logical Thinking & Structuring: Ability to organize complex information and present it clearly.
Proactive & Inquisitive Mindset: High motivation to learn new technologies and systems independently.
Facilitation & Documentation Skills: Experience or ability to guide meetings and write clear, structured meeting summaries.

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 400 〜 520万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

待遇・福利厚生

食堂

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします