US Company / Service Manager － Fluent Japanese ＆ English required

求人詳細

Service Manager, JPY ~12.5M (Yokohama)

【Job Description】
■ Sales Strategy ＆ Growth
• Responsible for hiring, training, and mentoring technical information specialists
• Establish, monitor and report performance metrics to ensure timely and accurate customer support.
• Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted
• Review, interpret and enforce warranty policies, ensuring clear communication
• Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions

■ Customer Product care
• Identify product quality issues through analysis of field input, customer complaints, and technical assistance
• Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective.
• Administer and coordinate necessary product stop shipments with manufacturing and field personnel.
• Lead corrective action project teams as needed.
• Resolve non－typical technical assistance issues through direct communication with customers.

こんな方を求めています

経験・スキル

必須（MUST）
■ Requirements
Excellent leadership skills; 2＋ years of team leadership experience preferred.
Business English ＆ Japanese is a must.
Experience managing after－sales support functions, such as warranty administration, customer support, and quality assurance.

歓迎（WANT）
■ Proffered
B2B ＋ tangible service or customer service experience

学歴

不問

募集要項

職種

フィールドサービスエンジニア

給与

年収 900 〜 1,300万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

重電・産業用電気機器

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