(~15m) Bilingual IT Incident Manager - USA Fintech Giant - Exciting Market Entry

求人詳細

Randstad is supporting an American fintech public-listed company, to hire an experienced, bilingual IT Incident Manager. Our client is venturing into Japan to launch their all-in-one smart payment terminal product - you will be a founding members who could navigate together with them in this market entry venture.

The Incident Manager is responsible for overseeing the end‑to‑end response to high‑priority incidents that impact business‑critical applications, systems, or services. This role ensures timely resolution, clear communication, and effective coordination across technical and business teams to minimize downtime and restore normal operations as quickly as possible.

We are looking for someone dynamic with a "start-up" adaptable mindset, and great communication skills. This is a full-onsite position based in Tokyo, with some degree of flexibility as a goodwill.

Key Responsibilities:
• Lead and coordinate the response to major incidents, ensuring rapid triage, investigation, and service restoration.
• Serve as the primary point of contact during incidents, facilitating communication across engineering, operations, leadership, and business stakeholders
• Drive incident timelines, escalation procedures, bridge calls, and follow‑the‑sun handoffs
• Document incident details, actions taken, and resolution steps in real time
• Perform root cause analysis (RCA) and partner with technical teams to identify corrective and preventive actions.
• Track post‑incident remediation work and make sure accountability for long‑term fixes
• Establish and enforce incident response processes, SLAs, and communication standards.
• Prepare incident reports, executive summaries, and customer‑facing updates when required.
• Monitor system health dashboards and alerts to proactively address emerging issues.
• Contribute to the continuous improvement of incident management frameworks, playbooks, and operational readiness.

こんな方を求めています

経験・スキル

Requirements:
• Experience managing high severity incidents in production or enterprise environments.
• Strong understanding of application, infrastructure, and operations concepts.
• Excellent communication skills with the ability to convey complex technical information to non technical audiences.
• Ability to remain calm, structured, and decisive in high pressure situations.
• Strong analytical and problem solving skills.
• Familiarity with incident management tools, ticketing systems, and monitoring platforms (Service Now, JIRA, PagerDuty).
• Experience coordinating cross functional technical teams during outages or critical events.
• Highly fluency in Japanese language, both spoken and written. (Minimum N1)
• Highly fluency in English language, both spoken and written.

Good-to-Have:
• Background in IT operations, application support, SRE, or infrastructure engineering.
• Knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with on call scheduling, crisis management, or operational leadership.
• Exposure to cloud environments (AWS, Azure, GCP) and modern observability tooling.
• Strong documentation and process improvement skills

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 1,000 〜 1,500万円

賞与

-

雇用形態

契約社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

特長

外資系企業, 上場企業, 土日祝休み

業種

その他　金融・保険

※詳細はお仕事のご紹介時にお伝えします