Bilingual Support Engineers - USA Fintech Giant - Japan Market Entry

求人詳細

Randstad is supporting an American fintech public-listed company, to hire several headcounts for bilingual Support Engineers - Tier 3 / Billing / Onboarding / Client Tech.

This is for our client's exciting Japan market entry to launch an all-in-one smart payment terminal (point-of-sale/POS) product. The product has significant presence in America - including Walmart and Disneyland, and has been deployed to more than 12 international markets successfully.

As a Support Engineer, you will provide high-level technical and operational support to both internal teams and external partners/developers. We are looking for analytical, innovative thinkers who can isolate time-sensitive issues and communicate findings to audiences of varying technical backgrounds.

Depending on your specific technical expertise, you will contribute across the following areas:

1. Technical Troubleshooting & Escalations
- Triage, document, monitor, and resolve merchant issues by working closely with relevant teams.
- Manage high-priority technical escalations and investigate complex challenges related to networking, mobile devices, and web interfaces.
- Participate in a regular on-call rotation

2. Developer & Platform Support
- Act as the primary technical contact for third-party developers building apps on the platform.
- Answer inquiries regarding REST APIs and SDKs (iOS, Android, Windows)
- Plan and build example demo applications to showcase

3. Data Analysis & Billing Operations
- Provide support for billing inquiries, including Developer Billing.
- Execute end-of-month billing operations and use SQL to pull data for reports from multiple sources.
- Create and maintain data dashboards (e.g., Sigma Computing)

こんな方を求めています

経験・スキル

What you will need to have:
• High language proficiency level in both English and Japanese
• High degree of troubleshooting skill for computer systems, networking, and mobile OS.
• At least 1 year of experience driving projects to completion with minimal guidance in a rapidly changing environment
• Data/SQL: Min1 year of experience writing SQL queries and performing data analysis using Excel, Snowflake, or similar databases.
• Programming: Proficiency in at least one language (Java, Python, PHP, JavaScript, etc.) and the ability to write simple code snippets.
• Prior experience in software development, software consulting, or technical support.

What will be great to have:
• Strong understanding of relational databases and querying tools like Kibana or Grafana.
• Experience with Android or iOS troubleshooting/ development.
• Experience automating manual processes or gathering technical requirements.
• Prior experience as a technical team lead or manager

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 600 〜 800万円

賞与

-

雇用形態

契約社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

特長

外資系企業, 上場企業, 土日祝休み

業種

その他　金融・保険

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