Frontline Partner Advocate

求人詳細

Be the voice of our partners, build relationships, and deliver exceptional support in a dynamic and rewarding environment.

■About the company
Our client is a leading global technology company renowned for its innovative products and commitment to customer success. They foster a collaborative and supportive culture, providing ample opportunities for growth and development. They value employees who are passionate, customer-obsessed, and driven to excel.

■Role & Responsibilities
Imagine yourself as the first point of contact for valued partners, proactively addressing their needs and ensuring a world-class experience. You'll be the go-to person, resolving issues efficiently and building strong, lasting relationships. You will own the partner experience, from initial contact to final resolution, ensuring seamless support and satisfaction.

■Main tasks include
・Lead partner interactions across various channels (phone, chat, email).
・Proactively identify and resolve partner issues, escalating when necessary.
・Build and maintain strong relationships with partners, acting as their trusted advocate.
・Document interactions accurately and completely, adhering to company standards.
・Contribute to continuous improvement initiatives to enhance the partner experience.
・Stay current on product knowledge and updates to provide effective support.

If you are interested in this position and meet the above requirements, please apply.

#LI-Hybrid

こんな方を求めています

経験・スキル

■Requirements
・Minimum 6 months of experience in customer support or a related field.
・Excellent communication and interpersonal skills, with a proven ability to build rapport quickly.
・Strong problem-solving and analytical skills with a focus on exceeding expectations.
・Proficiency in using multiple communication channels.
・Ability to adapt communication style based on the partner's needs and personality.
・A passion for technology and a desire to provide exceptional support.

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 800 〜 1,200万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします