Client Service Supervisor／世界的有名スーツケースブランド（大手外資グループ）

求人詳細

•Meet and exceed client requirements by delivering superior, personalized service to address client inquiries via all available channels
•Build and maintain strong relationships with clients by professional demeanor
•Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner
•Provide qualitative and quantitative feedback to internal teams
•Foster customer relationships and deliver a positive experience across all omni-channel activities
•Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience
•Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on processing, shipping, returns, and cancellations
•Manage fraud management investigations and analytics
•Identify reoccurring customer service patterns to develop more efficient process
•Post purchase: assist with return processes, and omnichannel fulfillments
•Analyze and report KPI and key findings to headquarter team
•Liaise with headquarter client service team and manage client service related projects
•Manage NPS comments and implement actions to improve the score.
•Oversee and assess customer service staff activities and provide with regular performance-related feedback.
•Implement strategies that will ensure RIMOWA client service delivers a best-in-class client experience across all devices and platforms

こんな方を求めています

経験・スキル

• Excellent communication skill, proficiency in Japanese and English
• Online CS sales driving/ client relationship management experience as priority
• Comprehensive understanding of luxury clientele and language
• Proficient in Microsoft Office Suite
• Ability to independently resolve complex and/or escalated situations
• Ability to deal with ambiguity
• Ability to work under pressure and diplomatically address and control challenging situations
• Strong communication, verbal, and analytical skills
• Strong sense of teamwork, ability to multi-task, and manage priorities with ease
• Ability to take initiative, ownership and accountability

We would like to speak to professionals who possess a Bachelor’s Degree with experience in supervising client service staff.

学歴

大学卒業以上

募集要項

職種

その他　サービス・外食・流通

給与

年収 500 〜 700万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険,労災保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 女性活躍中, 完全週休2日制, 年間休日120日以上

業種

ファッション・アパレル

※詳細はお仕事のご紹介時にお伝えします