Customer Service Engineer：大手外資系ロボットメーカー

求人詳細

Provide expert technical support to our distributors and end users
Reporting directly to Customer Support Manager in Japan, you will be responsible for resolving all kinds of customer issues in the shortest possible time by supporting our distributors, system integrators and end users in Japan. You will be expected to travel approximately up to 75% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks:

•Providing Field Support required to support distributors and end users in resolving complex issues
•Responding to troubleshooting calls and/or emails in a timely and responsible manner
•Case Escalation to Application Engineering & Product Support Engineering as necessary
•Providing Service Training to distributors and end users in classroom training and onsite
•Managing Cases from Customers (RMA, Service & Support)
•Queue Management to reduce long running issues and drive KPI to manage the issues

こんな方を求めています

経験・スキル

To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support/service department – preferably with experience within diagnosis and debugging in the field. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in both verbal and written Japanese and English communication. The ideal candidate has:

•Bachelor degree or higher in Engineering/Computer Science related subject
•Minimum five years’ experience in robotics or automation industry
•Experience in customer service / after service support on-site
•Excellent computer and interpersonal skills
•Interest or some experience in programming language such as C++/Java/Python - a plus

学歴

大学卒業以上

募集要項

職種

フィールドサービスエンジニア

給与

年収 400 〜 800万円

賞与

年2回

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険,労災保険

受動喫煙防止措置

敷地内禁煙

特長

転勤なし, 外資系企業, フレックスタイム制, 年間休日120日以上, 完全週休2日制, 土日祝休み, グローバル人材歓迎, 語学力を活かす

業種

重電・産業用電気機器

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