Technical support (Contract)

求人詳細

About the Role:

This is a client onboarding connection related technical support role. Detail job contents as following:

Follow internal workflow processes and work with a variety of internal tools to debug and resolve common client issues.
Collaborate with other teams to identify solutions to client issues.
Perform Green Flag duties following defined processes to meet SLAs
Maintain external documentation and internal playbooks and collaborate with the team on project work.
Consistently manage client expectations and grow your knowledge and expertise of Product, Services, and Tooling.
Supporting our Japanese market.

(The job will start as a 12 month contractor, and possibility to be converted to permanent at the renewal)

こんな方を求めています

経験・スキル

Required Skills/Experience:

Abilitiy to professionally communicate in English and Japanese
Previous relationship management/Account management experience, ideally in a technology organisation
Experience working with technical integration documentation with the ability to evaluate if an API meets product requirements
Experience with constructing API requests using tools such as Postman, SoapUI or similar and evaluating the resulting XML or JSON structures appropriately
Experiment with the application of continuous improvement principles (e.g. Lean and agile); you are able to spot opportunities to automate and reduce waste, and put in place solutions within your own scope of influence
Build relationships and communicate clearly with business partners and key stakeholders on straightforward issues/topics.
You empathise with clients, and can adequately communicate their needs back to your team
Curiosity to learn – avidly seeking knowledge on internet economy and client management best practice
Demonstrate a strong personal workflow/ the ability to manage multiple competing tasks/priorities.
Ability to problem solve and develop problem-solving skills using simple analysis to uncover core root causes and address them at scale
Excellent written and verbal communication skills

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 800 〜 900万円

賞与

10%

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

祝日

保険

雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 語学力を活かす

業種

旅行・ホテル・レジャー

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