Retail IT Operation (Professional Haken/Dispatch)

求人詳細

Nature of Role:

The goal of this role will be to leverage technology to meet rapidly changing organizational needs in intercultural and innovative environment. The role requires to be highly analytical and able to understand business needs. Problem-solving abilities and effective communication skills in Japanese and English are essential. The role also involves managing multiple local vendors. Very collaborative, working closely not only with IT team members but also with vendors, other shared service departments and worldwide/Regional MIS teams.


Work Responsibilities:
• Being a partner of Retail operations and store managers
• Set up standard retail process with Retail Operation team
• Quality management of Service desk. Set the standards like standard scripts etc.
• Work with country IT managers to handle escalation on Retail system issues and Retail on site supports.

While aligning business priorities with IT development resources. The role is accountable for the success of the support and rollout to ensure the quality and completeness.
• Serves as the last line of defense for maintenance and support performed by external vendors / offshored shared service center
• Is accountable toward the end users for the overall right service offered by the systems in production in the respective area of responsibility
• Monitors and ensures service levels and performance the outsourced vendors and proactively identify opportunities to optimize maintenance and support activities
• Once new solutions are in place and stabilized, contributes to building the support model and long-term sustainability plan, in alignment with the IT strategy regarding support outsourcing.

Operations Efficiency:
This role will also cover more specifically the aspects related to Store Operations Efficiency

This includes the relationship with the business to define, document, implement and support retail operations processes and applications that support both Retail and IT strategies and objectives. In this area, this position will have end-to-end responsibility to deliver new capabilities and enhancements for Retail Operations Efficiency domain. The role works with the Business and IT to propose relevant solutions to optimize the store efficiency, for both back of house and front of house operations. She/He builds a pragmatic vision for the domain and supports and aligns with the overall Retail program strategy.
This role requires a deep understanding of the way they are operated, understands the challenges faced by the frontline teams, and can identify which processes can be optimized. The good understanding of the best practices in terms of workflow and tools is key, in order to propose the right solutions to the business.
As an expert of the store operations, he/she has the credibility to build the right dialog with Business and challenge the status quo. The main objective is to improve the overall productivity of the frontline teams, but without comprising on the quality of the systems.
Having the big picture in mind is essential to break silos between the tools and to integrate seamlessly all the platforms.

Business advisory alongside domain lead:
• Acts as a partner/advisor to the business (including business divisions and corporate functions) and recommends relevant solutions to meet current and future needs
• Ensures technology solutions requested by the business are fully explored and well challenged for business value

こんな方を求めています

経験・スキル

- At least 5+ years hands on experience in Retail systems design and delivery with successful implementation references
- Experience in an international context and culture
- Working as a consultant is a plus
- Good understanding of retail processes and store operations principles
- Solid experience on Retail systems design and implementation
- Experience in translating business requirements into IT solutions
- Experienced in managing end-to-end project life cycles with local/regional/global stakeholders
- experience in Mobile POS and Retail mobile applications
- High sense of drive, initiative and self-organization
- Strong innovation mindset and capacity drive new ideas
- Great team player and open collaboration spirit
- Good interpersonal and communication skills
- Ability to challenge the status quo with constructive approach
- Enthusiastic and proven rapid learning capability
- Proven multi-tasking skills and desire to resolve problems with a positive ‘can-do’ attitude
- Innovative problem solving, design and testing skills with a passion to deliver
- Confidence and flexibility to often work under significant pressure to deliver effective and high quality solutions and designs
- Fluent in English and Japanese

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 500 〜 580万円

賞与

0

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

受動喫煙防止措置

敷地内禁煙

業種

流通・小売

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