CRM/CRC application support specialist (Professional Haken/Dispatch)

求人詳細

Key responsibility 1 : Daily local support (incident support)
- Communicate with business (manager/leader)
- Prioritize each issues with business team, then propose workaround.
- Issue analysis following priority.
- Monitoring support SLA and submit management reports regularly
- Raise to HQ IT team and coordination in some cases.

Key responsibility 2 : System release support
- Confirm release overall (scope/duration/brand involvement)
- Communicate to local business team to arrange release user test
- Set up user test (location, machine environment and data etc..)
- Coordinate user test and manage test progress and issues.

Key responsibility 3 : Coordination between Global and local
- Following up incident resolution and releases
- Support the business in communicating with Global team

Key responsibility 4 : Creation of knowledge base
- Summarizing issue types and creating troubleshooting manual
- Creating system introduction and operating manual

こんな方を求めています

経験・スキル

- Strong communication skill (business requirement/project coordination experience)
- Strong Problem solving skill.
- Good understanding of basic business applications (retail application is a plus)
- Strong ownership of tasks.
- Business level of Japanese and English language
(should manage E-mail, conf-call. And sometimes go business trip to HQ (or other regions))
- User support experience over 2 years (internal business application support experience)
- Salesforce experience is a plus.

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 500 〜 800万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ファッション・アパレル

※詳細はお仕事のご紹介時にお伝えします