SUPPORT ENGINEER, TIER-3

求人詳細

As a Support Engineer, you will be a client-side technical support engineer improving customer satisfaction through pro-active engagement with our partners in Japan.
What you will do
・Troubleshooting of client side part of the security solution (mainly Windows)
・Responsible for client-side customer requests under defined SLAs
・Escalating difficult cases if necessary
What we are looking for
・5+years technical support experience with customer oriented
・Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)
・Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are not needed)
・Clear understanding of investigation steps and the questions to ask customer during technical investigation
・Native Japanese language, extensive experience communicating with Japanese customers in Japanese (both phone and email)
・English (reading/writing) to be able to escalate issues to HQ support
・Understanding of virtual environment techniques and support experience
Superb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)
・Logical thinking
・Excellent communication skills
・Be able to explain highly technical things to the customers at various levels of technical knowledge
・Networking knowledge (TCP/IP), understanding different types of proxies
・Be able to troubleshoot networking problems with wireshark
・Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders
・Enjoy learning new things and working in fast-paced environment
・Strong advantage for candidates with:
・Ability to debug applications using Windows memory dump files
・Knowledge of remote package distribution software under Windows used in Japan (e.g. ・Skysea, etc.), Powershell scripting or knowledge
・Ability to troubleshoot Mac and Linux services
・Understanding the basics of cyber security

こんな方を求めています

経験・スキル

See job description

学歴

大学卒業以上

募集要項

職種

運用、保守、監視、テクニカルサポート

給与

年収 900 〜 1,200万円

賞与

varied

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

10:00～18:00

休日休暇

日曜日,土曜日,祝日
20 days

諸手当

various

保険

健康保険,厚生年金保険,介護保険,雇用保険,労災保険

待遇・福利厚生

休憩室,更衣室,食堂
NA

受動喫煙防止措置

敷地内禁煙

特長

土日祝休み, 完全週休2日制, 年間休日120日以上, フレックスタイム制, 語学力を活かす

業種

セキュリティ

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