Senior Manager, Field Process

求人詳細

Key Responsibilities
・Build and grow customer relationships.
・Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
・Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
・Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
・Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
・Drive continuous improvement of the customer experience through team, process and support tool development.
・Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service
・Engineering, and others to ensure a positive customer experience.
・Drive projects across multiple customer sites that secure business and build trust in our capabilities. Coordinate management reviews and alignment.
・Be able of holding commercial discussions if necessary.
・Other duties as and when assigned.

こんな方を求めています

経験・スキル

Requirements:
・English and Japanese speaking.
・Bachelor of Science/Master Degree in an Engineering discipline.
・Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
・Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutions
・Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization.
・Familiar with high complexity low volume environment.
・Proven success in building collaborative partnerships with customers and internal organizations
・Experienced working with local, regional and global teams. High level of collaboration and work across other divisions – both co-located and globally to meet common goals and targets
・Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.

学歴

大学卒業以上

募集要項

職種

フィールドサービスエンジニア

給与

年収 600 〜 1,250万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生

-

受動喫煙防止措置

敷地内禁煙

業種

電気・電子・半導体

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