Desktop Support at a Leading US Brokerage and Financial Technology Company

求人詳細

Position Overview
We are seeking an experienced IT Support professional to provide high-quality technical support to end users in a fast-paced, business-critical environment. This role involves hands-on support across desktop systems, communication tools, and infrastructure, while collaborating with global IT teams.

Key Responsibilities

- Deliver day-to-day technical support to end users, ensuring high system availability and strong user satisfaction.
- Provide support via multiple channels including phone, email, and ticketing systems.
- Diagnose and resolve issues related to desktops, voice systems, and communication tools for both front-office and back-office users.
- Install, maintain, and troubleshoot specialized communication systems, including audio/video and telephony equipment.
- Perform daily system health checks to ensure optimal performance of critical platforms.
- Conduct preventive maintenance to minimize downtime and reduce risk of system failures.
- Configure, upgrade, and support Windows-based desktops and laptops, including approved peripherals.
- Manage the full lifecycle of support tickets, ensuring timely resolution and accurate documentation.
- Support hardware-related tasks, including troubleshooting and physical infrastructure work such as rack and stack in IT/communications rooms.
- Collaborate with regional and global IT teams on initiatives, issue resolution, and documentation of processes and procedures.

こんな方を求めています

経験・スキル

Key requirements:
• Minimum 5+ years of IT Support / Desktop Support experience.
• Strong, in-depth knowledge of Windows desktop operating systems and related technologies.
• Proven proficiency in desktop and laptop hardware troubleshooting and repair.
• Intermediate knowledge of TCP/IP, DNS, and Internetworking Technology.
• Familiarity with Voice & Communications and A/V Conferencing technologies.
• Intermediate knowledge of Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Awareness of common Market Data applications and services. E.g. Bloomberg, LSEG.
• Quick learner, capable of working independently and as part of a team.
• Strong verbal and written communication skills.
• Ability to operate with minimal supervision while maintaining a professional attitude even under stress.

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 800 〜 1,100万円

賞与

あり

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

上場企業, 外資系企業, 月平均残業時間20時間以内, 年間休日120日以上, 完全週休2日制, 土日祝休み, 語学力を活かす

業種

その他　金融・保険

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