IT Support Engineer at a Fortune 500 global healthcare organization

求人詳細

Provide Tier 2 technical support for end-user devices, including laptops, desktops, and mobile devices -across office and operational environments

Troubleshoot hardware, software, OS, and network-related issues, ensuring timely resolution

Install, configure, and maintain systems across Windows and macOS environments

Deliver support via onsite, remote, and phone channels with a strong focus on user experience

Collaborate with internal teams and external vendors to resolve incidents and fulfill service requests

Manage and prioritize tickets, ensuring proper escalation and resolution within SLA

Support basic networking and infrastructure connectivity, including diagnostics and issue resolution

Contribute to IT security operations by following and improving processes to mitigate risks

Ensure compliance with data privacy, security, and regulatory requirements

Support remote sites as needed, including occasional travel within Japan

こんな方を求めています

経験・スキル

Minimum 3+ years of hands-on IT support experience (Tier 2 or similar) with end-to-end troubleshooting capability

Strong knowledge of Windows and macOS environments, device management, and enterprise IT tools (e.g., Intune, SCCM, ServiceNow)

Solid understanding of networking fundamentals and IT infrastructure

Business-level Japanese communication skills with the ability to support end users effectively

Experience working in a multinational or matrixed organization environment

Bachelor’s degree in IT, Computer Science, or equivalent practical experience (certifications are a plus)

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 500 〜 600万円

賞与

あり

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 土日祝休み, 完全週休2日制

業種

医療機器・医療品関連

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