IT Desktop Engineer in the Luxury Industry

求人詳細

■About the Company
We are a global leader in the luxury industry, representing a portfolio of internationally renowned brands With a strong presence in Japan and close collaboration with global headquarters, we are committed to delivering exceptional experiences for internal and external customers.

■Position Summary
This role provides Level 2 IT support to boutiques, corporate office users across Japan. You will play a key role in maintaining high-quality IT services while contributing to regional and global technology initiatives.

The position involves close collaboration with international teams and external partners to continuously improve support services and ensure smooth retail operations.

■Key Responsibilities

• Organize and deliver Level 2 IT support for boutiques, office, and warehouse users

• Troubleshoot and resolve issues related to PCs, printers, peripherals, networks, IT security, communication systems, desktop software, corporate applications, and mobile devices

• Ensure agreed service levels and business deadlines are consistently met

• Monitor support performance, provide reporting, and recommend service improvements

• Support retail projects including store openings, renovations, relocations, and closures

• Coordinate with vendors and internal stakeholders for IT setup and deployment

• Manage procurement, installation, upgrades, and replacement of hardware, software, and mobile devices in line with corporate standards and budgets

• Oversee full lifecycle management of IT assets (hardware and software)

• Collaborate with local and global teams on cross-regional initiatives

• Provide on-site support when required



#LI-Onsite
#LI-KN

こんな方を求めています

経験・スキル

■Required Skills & Experience
• Strong knowledge of PC hardware and peripherals and advanced knowledge of Windows and macOS environments
• Proficiency in Microsoft 365, Outlook, antivirus, and common enterprise applications
• Experience supporting mobile devices and related services
• Knowledge of Active Directory administration
• Understanding of LAN/WAN and WiFi troubleshooting
• Experience with MDM solutions (e.g., JAMF, DEP)
• Customer-focused, proactive mindset
• Fluent Japanese and business-level English (spoken and written)

■Qualifications
• Minimum 4 years’ experience in IT support
• ITIL Foundation certification preferred
• Project management certification is a plus
• Experience in an international organization preferred
• Experience in a retail environment is highly desirable
• POS system knowledge is an advantage

学歴

短期大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 600 〜 800万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ファッション・アパレル

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