Pharma Service Engagement Manager

求人詳細

A leading global biopharmaceutical company is seeking a Pharma Service Engagement Manager to enhance customer-centricity and drive the execution of omnichannel customer engagement strategies in Japan.

This individual will act as a valued business partner and the primary point of contact for local stakeholders, ensuring the high-quality delivery of digital and creative services from global production partners.

The manager will be responsible for translating business needs into effective service deliveries, managing offshore teams, coordinating global initiatives for the local market, and optimizing digital content by adopting innovative processes and tools.

■Key Responsibilities
- Act as the single point of contact for all Japanese customers, coordinating with offshore delivery partners to ensure service quality and SLA adherence.
- Serve as a valued business partner to local stakeholders, leveraging expertise in the company's service portfolio to achieve omnichannel engagement goals.
- Coordinate global digital and creative initiatives, acting as the bridge between global teams and local business units to facilitate asset localization.
- Function as the first-level escalation point for any operational issues, ensuring timely resolution and high customer satisfaction.
- Drive the continuous improvement of service quality and offerings by understanding market requirements and supporting the launch of new customer experience solutions.


If you are interested in this position, we look forward to your application.

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こんな方を求めています

経験・スキル

■Requirements
- At least 6 years of project or account management experience, ideally in digital and web projects, with a total of at least 8 years of professional experience.

- Native-level Japanese and fluent English communication skills, both verbal and written.

- Advanced project management skills and experience with tools like JIRA; certifications such as PMP or Agile are a plus.

- An advanced understanding of marketing tactics, digital channels, and platforms such as Veeva Vault and Drupal.

- A minimum of a bachelor's degree in business, IT, or a similar field; an MBA or master's degree is a plus.

学歴

大学卒業以上

募集要項

職種

臨床開発、CRA、CRC

給与

年収 1,000 〜 1,300万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

諸手当

-

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 転勤なし, 女性活躍中, 土日祝休み, 完全週休2日制, 年間休日120日以上, フレックスタイム制, 語学力を活かす, 未経験可, グローバル人材歓迎

業種

医療機器・医療品関連

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