Product Support Analyst／up to 15M

求人詳細

Play a key role supporting clients in the Japan/APJ market in collaboration with a global team.

■About our client
As the world's largest intelligence company, they protect global organizations from the most critical threats. By analyzing vast amounts of data with our proprietary technology, They provide actionable insights that help create a safer digital world.

■Position Overview
As a member of our Global Intelligence - Services team, this role is responsible for driving problem resolution, product bug escalations, and supporting the implementation and operation of our threat intelligence solutions for our clients.

■Responsibilities
・Front and back-end support of the company's web application interface, and API endpoints
・Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
・Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
・Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
・Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
・Manage multiple projects and tasks in a dynamic, fast-paced environment
・Work live APJ business hours (9am - 5pm JST)
・Participate in on-call rotation to help with emergency off-hours support coverage


If you are interested in this position, we look forward to your application.

#LI-Hybrid
#LI-KN

こんな方を求めています

経験・スキル

■Must have
・Business-level Japanese & English
・3+ years in Japan's IT/SaaS industry
・2+ years in a SaaS / Product Support role
・Experience supporting SaaS customers & fixing app issues
・Work experience in information security or Cybersecurity
・Effective technical communication skills
・Knowledge of basic network & internet protocols
・Ability to work independently and proactively
・Strong problem-solving & troubleshooting skills

■Nice to have
・Familiar with cyber security/threat intelligence
・A+, Network+, Security+, or HDI-CSR certification
・Experience with SIEMs & other security tools
・Experience with REST APIs and JSON
・Experience with ticket systems (Zendesk, JIRA)

学歴

大学卒業以上

募集要項

職種

製品開発エンジニア

給与

年収 1,000 〜 1,500万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,雇用保険

受動喫煙防止措置

敷地内禁煙

業種

セキュリティ

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