（Finance）Service Management; ServiceNow Developer

求人詳細

【Department introduction】
Department is in charge of providing IT Service Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow, SummitAI, BMC..) ITAM Tools (Snow, Flexera) ,Monitoring (Solarwinds, newrelic, datadog etc.), Service intergration &Automation etc,. total department size is 80 (Japan and India).

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【Projects】
In IT operations, provide operational support for business operations in ServiceNow. Work with key members of the client to execute operations (discovery execution) and improve functions in ServiceNow.

【About this position】
Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & Servicenow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【Future Career developments】
This project not only provides valuable ITSM and ITIL experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

【Responsibilities】
• Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences

こんな方を求めています

経験・スキル

【Must-have】
• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full application lifecycle
• ITIL/ServiceNow certified
• Past work experience with industry leading providers of ITSM tools
• Past work experience of ServiceNow

【Nice-to-have】
•Project Management Certification (e.g., PMP or PRINCE2).
•Proficiency in various ITSM tools (e.g., ServiceNow, BMC Remedy, HP Service Manager, Jira Service Management).
•Service Integration and Management (SIAM) knowledge.
•Familiarity with DevOps and Agile methodologies.
•Cloud Service Management understanding (e.g., AWS, Azure, Google Cloud).
•Cybersecurity awareness related to ITSM.
•Vendor Management skills.

Language skills: Proficiency in both English and Japanese is required.

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 550 〜 1,000万円

賞与

YES／有り

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

その他　IT・インターネット・ゲーム

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