Bilingual IT Support Specialist@Global Tech Company

求人詳細

・Operations & Escalation Management: Oversee daily IT help desk operations, manage field escalations, and coordinate with internal and external stakeholders to ensure stable service delivery.
・Process & Service Improvement: Validate supported systems and services, lead the development and enhancement of support processes, and drive continuous quality improvement.
・Technical Leadership & Incident Response: Strengthen operational capabilities through skill development initiatives, provide executive-level IT support, and manage urgent incident responses to maintain business continuity.

こんな方を求めています

経験・スキル

・Leadership Experience: 3+ years in a team leader or management role within an IT Help Desk, IT Support Center, or similar IT support organization.
・Bilingual Communication: Business-level proficiency in Japanese and English, with hands-on IT support experience in both languages.
・Technical & Support Expertise: Broad IT knowledge (IT Passport level or higher) with practical experience supporting Microsoft 365 (or similar), Windows and Mac environments, MFA, and both in-person and remote IT support.

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 600 〜 900万円

賞与

Yes

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

インターネット関連

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