CRM and Client Engagement Manager (Assistant Manager)

求人詳細

CRM and Client Engagement Manager at Global Luxury Goods Company

Lead client engagement and drive sales growth in a dynamic luxury retail environment.

■About the company
Our client is a prestigious global leader in the luxury goods industry, renowned for its exceptional craftsmanship and commitment to customer excellence. They foster a collaborative and innovative work environment, providing opportunities for professional growth and development within a supportive team structure.

■Role & Responsibilities
As the CRM and Client Engagement Manager, you will play a pivotal role in enhancing client relationships across multiple channels (online, offline, and customer center). You will be responsible for aligning client objectives with local market strategies and empowering teams to achieve business goals. You will develop and implement omni-channel strategies to maximize the impact of digital initiatives on driving overall sales, improve CRM data capture and quality, and collaborate with diverse teams to achieve success. You will interact with Swiss headquarters, local teams, retail partners, and external suppliers to execute projects and enhance CRM performance.

■Main tasks include
・Develop and implement CRM strategies across all channels.
・Set and monitor CRM KPIs (data quality, client share).
・Improve client satisfaction across all channels.
・Support local Customer Relationship Center (CRC) team performance.
・Enhance client engagement with omni-channel strategies.
・Develop action plans to increase client lifetime value.
・Support local event/retail teams with communication plans.
・Solve technical issues related to CRM tools and data.
・Ensure compliance with local client rules and legislation.

If you are interested in this exciting opportunity, apply now.
We look forward to hearing from you.

#LI-Hybrid

こんな方を求めています

経験・スキル

■Requirements
・Proven experience in clienteling within a luxury retail or similar environment.
・Strong analytical skills and experience using data to drive decisions.
・Excellent communication skills in English (business level proficiency required).
・Ability to work effectively in a matrix organization.
・Experience with Salesforce Service Cloud (a plus).

学歴

大学卒業以上

募集要項

職種

Webマーケティング、デジタルマーケティング

給与

年収 800 〜 1,000万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ファッション・アパレル

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