Solution Architect (Professional Haken/Dispatch)

求人詳細

We are looking for an experienced Solution Architect who is passionate about creating outstanding user experiences and delivering top-tier digital solutions. If you have a background in SaaS, business analysis, and technical project management, along with a knack for solving complex challenges, this role is a great fit for you. You will lead live chat projects for enterprise clients, driving strategy, design, and successful implementation while ensuring a seamless customer experience.

Key Responsibilities:
-Serve as the primary point of contact for client
-Responsible for the successful deployment of live chat projects for enterprise customers, ensuring that projects meet or exceed customer expectations
-Lead workshops and consult with clients to help develop requirements for live chat projects.
-Day-to-day management of the allocated project team resources, and customer project team resources, to ensure successful completion of the project milestones
-Responsible for maintaining on-time achievement of project milestones & budget, and a strong focus on the customer which can be at times in conflict with each other
-Partner with account managers and customer success managers to conduct need assessments regularly to ensure excellent customer service is being provided
-Proactively identify opportunities working with the client to define strategy and roadmap
-Analysis of solution performance data to identify new opportunities supported by ROI data and presenting meaningful business information to drive growth
-Provide direction, leadership, and coaching on live chat technology
-Adapt to and lead change and coach others in the acceptance and support of change
-Responsible for adherence to project management standards and processes while maintaining exceptional customer focus
-Ensure project progress and information is communicated frequently and the internal and external customers are supported in the most appropriate manner
-Support recurring client performance reporting (weekly, monthly, quarterly)
-Participate in live chat design initiatives with clients based on data analysis, best practices, and customer experience
-Provide client KPI reporting for metrics on program success

こんな方を求めています

経験・スキル

- 3～5+ years of hands-on technical.
- 3+ years of experience in consulting or professional services roles.
- Expertise in SDLC methodologies and process improvement initiatives.
- Proven project management skills, including managing multiple projects and priorities across functions.
- Ability to analyze data, derive insights, and translate them into actionable business strategies.
- Excellent communication skills, with experience presenting to diverse audiences and engaging with both technical and non-technical stakeholders.
- Strong leadership capabilities, with a focus on team development and problem-solving under pressure.

学歴

大学卒業以上

募集要項

職種

セールスエンジニア、プリセールス

給与

年収 900 〜 1,200万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

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