CRM Manager

求人詳細

■ About our Client
Our client is a global leader in the luxury goods industry, renowned for its craftsmanship and innovation. With a strong presence in Japan, our client is dedicated to providing exceptional customer experiences and maintaining their brand’s exclusivity. Known for blending tradition with modernity, they emphasize a customer-first approach, ensuring a personalized and engaging experience across all channels. Our client fosters a collaborative and creative work environment, supporting continuous growth and development.

■ Summary of the Position
Our client is seeking a CRM Manager to join the Japan team, where you will lead efforts to elevate customer engagement and strengthen loyalty through personalized strategies and innovative clienteling activities. In this role, you will manage customer data, analyze client behavior, and design events and communications to enhance brand experience. Working closely with the marketing, retail, and global headquarters teams, you will drive local sales, build meaningful client relationships, and ensure consistency across both physical and digital channels. This position offers the chance to contribute to a prestigious brand and make a tangible impact on customer satisfaction and business growth.

■ Key Responsibilities:
• Lead and execute the clienteling strategy, focusing on local market needs and customer engagement.
• Plan and deliver unique client experiences and events, aligning with global guidelines and regional goals.
• Analyze customer data to identify trends and opportunities for increased loyalty and sales.
• Collaborate with cross-functional teams to create and implement tailored client communications.
• Oversee CRM operations, ensuring consistent customer journeys across all channels.
• Track key performance indicators (KPIs) such as customer retention and satisfaction, and propose action plans for improvement.
• Foster relationships with VIP customers, delivering personalized services that enhance brand loyalty.

こんな方を求めています

経験・スキル

• Degree holder with experience in CRM management, preferably in luxury market.
• Strong PC skills in various MS Office applications, proficient in Excel, PowerBI is a plus
• Data-driven candidate with proven analytical skills
• Excellent communication and presentation skills, with excellent fluency in spoken and written English.
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
• Strong planning, organization, and time-management skills
• Ability to deal with ambiguity

学歴

大学卒業以上

募集要項

職種

Webマーケティング、デジタルマーケティング

給与

年収 750 〜 990万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ファッション・アパレル

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