Customer Success Manager

求人詳細

About our Client:
Our client is a global leader in the automation and integration space, known for empowering businesses to streamline their operations and scale efficiently. With a mission to revolutionize how companies work, they prioritize innovation, collaboration, and customer success. Their Japan office is a dynamic and fast-growing hub, playing a crucial role in the company’s overall global strategy.


We are looking for an exceptional Customer Success Manager, Commercial to join our
growing team. In this role, you will work with Chief Product Officers and their teams to
roll out integration and automation capabilities to their end customers. You will provide guidance on Go-To-Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand our
relationships with them. If you like working on product launches and developing
products over time, this is the job for you!

You will also be responsible to:
● Develop and maintain strategic business relationships with our commercial customers
● Guide customers along their journey to get the most out of their investment in the company by advising them through the onboarding, implementation, Go-Live, alignment, renewal, and expansion phases of the customer lifecycle
● Serve as a trusted advisor in key areas such as product pricing, marketing, sales enablement, and support operations
● Align with executive sponsors on key objectives and measuring success
● Deliver on ambitious Net Revenue Retention goals for the company
● Evaluate renewal risk and mitigate revenue loss
● Execute regular executive business reviews to ensure alignment with customer goals and inspire product expansion
● Serve as the primary point of escalation if customer issues arise, then troubleshoot and ensure quick resolution
● Provide quantitative/qualitative analysis to inform decision making on the company product roadmap
● Serve as the customer's advocate within the Company

こんな方を求めています

経験・スキル

<Requirements>
● BS or equivalent education; MBA preferred
● 3+ years of experience in consulting, product management or sales operations, or similar roles that have direct experience working with customers to help them realize value
● Consulting or roles with direct customer facing experience a plus
● Impressive track record of high customer retention and revenue expansion desired
● Integration technology knowledge
● Strong sense of customer empathy and being customer centered
● Excellent interpersonal, communication, and persuasion skills
● Strong problem solving and analytical thinking skills
● Ability to collaboratively build assets and materials for customers and colleagues
● Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment
● A passion for and belief in the power of automation to drive business value

学歴

大学卒業以上

募集要項

職種

カスタマーサービス

給与

年収 1,000 〜 1,200万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

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