Field Service Engineer

求人詳細

1. Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.

2. Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.

3. Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.

4. Procedures
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.

5. Training / advice
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

6. Installation
Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

7. Knowledge build-up and transfer
Teach others on our products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.

8. Coaching
Provide appropriate support and assistance to less experienced *** or local personnel as necessary.

• Flexibility to travel or change working location to other sites for support to fill gap in each site situations.

こんな方を求めています

経験・スキル

Education

Bachelor Above

Experience
-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
-Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.
-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.

Job Requirement
• Japanese skill(at least N2) is required. If not, motivation to learn Japanese and be certified to Japanese level N2 or higher in the first year on the job is required
• Fundamental English skill is required (TOEIC 500 or higher). If not, motivation to learn English and increase TOEIC score in the first year on the job is required
• Self-motivated and flexibility

学歴

大学卒業以上

募集要項

職種

フィールドサービスエンジニア

給与

年収 500 〜 700万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日
-

保険

健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生

-

受動喫煙防止措置

敷地内禁煙

業種

電気・電子・半導体

※詳細はお仕事のご紹介時にお伝えします