Order To Cash (OTC) Senior Specialist Job opportunity at global food company

求人詳細

Order To Cash (OTC) Senior Specialist Job opportunity at global food company

Main responsibilities
• Manage day to day order receipt from customers and send delivery order to 3PL DCs for processing and delivery to customer centers via SAP
• Create monthly invoices to customers, including Return Order for invoice contents adjustment if there are difference between order qty and delivery qty
• Manage BCP Operation to secure smooth data flow from order to delivery in case of system trouble (SAP and EDI) and making communication with Sales Team
• Maintain high Customer Service Level / Case Fill Rate with agreed target level to secure and improve service level
• Monitor and understand the customer order behavior such as frequency, order time, etc., then provide the proposal for improvement
• Manage operational performance of external suppliers for Order Taking Operation (On & Off-Line Order) & Night-Time Call Center based on agreed KPIs
• Collaborate and work closely with IT Team (Japan and regional Team) to find and solve issues in timely manner to minimize impacts to order and invoice operation

Requirements

• Experience and knowledge in Customer Service, Order Management and Logistics Operation in FMCG Industry

こんな方を求めています

経験・スキル

Order Management

学歴

高等学校卒業以上

募集要項

職種

カスタマーサービス

給与

年収 500 〜 800万円

賞与

Yes

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

食品

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