CRM Assistant Manager

求人詳細

JOB TITLE
CRM Assistant Manager - Exciting Opportunity in Client Activation!

Are you passionate about creating personalized and engaging experiences for clients? Join our dynamic team as a CRM Assistant Manager and play a key role in shaping the journey of our valued clients in the Japanese market.

KEY RESPONSIBILITIES:

Client Database Management:
• Ensure the quality of client databases, collaborating with IT functions to optimize tools and enhance user experience.
• Act as a key contact for the international team, ensuring seamless communication and coordination.
Achieve and communicate KPIs for client data capture effectively.

Client Intelligence:
• Utilize client information and segmentation to gain insights into our clientele, anticipating trends for targeted CRM programs.
• Share and train teams on client insights, fostering a deep understanding across all departments.
• Conduct client research to address specific challenges and opportunities.

Run and Optimize Outbound Campaigns in Salesforce Marketing Cloud:
• Collaborate with HQ Marketing Cloud product owners and Salesforce teams to support technical aspects, platform support, and feature implementation.
• Define a test and learn approach in partnership with HQ Client Activation team and external agencies for optimizing client journeys.
• Provide analysis and learnings to enhance future client initiatives.

Support Teams with Relevant Client Data:
• Leverage platforms such as Salesforce Marketing Cloud CDC (ex-CDP) and LOOKER to create client segments and lists.
• Enable one-to-many client journeys at the office level and 1-to-1 activities at the store level by empowering Client Advisors.

REQUIRED SKILLS:
•Expertise in Salesforce Marketing Cloud and Service Cloud.
• Familiarity with business data platforms.
• Basic understanding of HTML coding and SQL query.
• Strong persuasion skills to drive projects forward.
• Continuous testing and improvement based on learnings.
• Excellent communication skills.
• Entrepreneurial spirit.
• Result-oriented and capable of managing multiple projects simultaneously.
• Great sensitivity to clients' needs and aspirations.
• Team player.

If you're ready to contribute to the personalized and impactful client experiences we create, join us in this exciting role. Apply now and be part of a team that values innovation, collaboration, and client satisfaction!

こんな方を求めています

経験・スキル

Expertise in Salesforce Marketing Cloud and Service Cloud.
Familiarity with business data platforms.
Basic understanding of HTML coding and SQL query.
Strong persuasion skills to drive projects forward.
Continuous testing and improvement based on learnings.
Excellent communication skills.
Entrepreneurial spirit.
Result-oriented and capable of managing multiple projects simultaneously.
Great sensitivity to clients' needs and aspirations.
Team player.

学歴

大学卒業以上

募集要項

職種

システム開発（汎用機系）

給与

年収 700 〜 900万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

女性比率4割以上, 女性活躍中, 上場企業, 外資系企業, フレックスタイム制, 月平均残業時間20時間以内, 完全週休2日制, 土日祝休み, 語学力を活かす

業種

ファッション・アパレル

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