Luxury Fashion Brands / CRM Manager

求人詳細

・Customer Loyalty
-Manage and execute regular & ad-hoc customers loyalty actions (e-mail, client gifts, client events, VIP treatments) by conducting necessary tasks such as segmentation, customer data handling, contents/material preparation, vendor management, result tracking.
-Ensure activity/project coordination with other team and departments (Boutiques, Retail, Marketing, PR, etc.) and Head Quarter
-Work with the global team to update the CRM APP, communicate and implement Japanese requests and improvement wishes.
・Performance Monitoring
‐Measure impact, analyze results of campaigns and propose recommendations for the future.
-Utilize Internal CRM APP to visualize CRM performance and report to relevant departments.
・New Customer Recruitment
-Manage projects for new customer recruitment actions such as tie-up actions with external partners.
-Seeking for new customer recruitment opportunities within and outside the company (new partnership, new program, etc.)
・Customer Data Insight
-Analyze customer data to understand own customer profiles and build major KPIs for CRM actions by using CRM-related IT tools, co-working with HQ CRM data analyst.
-Participate in company projects to contribute with Customer data insights.
-Provide ideas for new actions based on customer data analysis and insights.
・Privacy Policy
-Understand privacy policy and related legal requirements (Personal Information Protection Law, etc.) to act as a main contact point for personal information related topics.
-Lead implementation and revision of personal information related actions in boutiques and in back office
・Team Administrative Tasks
-Execute some administrative tasks for team and manager when necessary.

こんな方を求めています

経験・スキル

Professional Experience
・At least 3-year experience of direct marketing activities
・Experience of data processing and analysis using Microsoft Excel and/or another Databaseapplications for CRM-related activities 　(Access is plus)
・Experience of marketing intelligence activities is plus.
・Experience in retail industry (especially luxury product industry) is plus.
・Experience of CRM-related IT tools implementation is plus.

Skills
・Good communication & interpersonal skills
・Japanese native, English fluency.
・Advanced knowledge of Microsoft Office, especially Microsoft Excel
・Knowledge of Epiphany or other customer data analysis tools is plus.
・Knowledge of Personal Information Protection Law is plus.
・Knowledge of Microsoft Access is plus.
・Knowledge of digital marketing tools such as website, email, SNS is plus.

学歴

不問

募集要項

職種

Webマーケティング、デジタルマーケティング

給与

年収 800 〜 1,000万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険,労災保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 完全週休2日制

業種

ファッション・アパレル

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