Customer Service Manager - Global Lifescience company

求人詳細

Customer Service Manager job opportunity
at a global Life Science company

This position involves managing the overall customer service through four teams, each with their respective team leader. The customer service team consists of approximately 30 members.

Position Summary

Leading the Japan Customer Service team to carry out
the Order Fulfillment needs of our customers. Ensuring and continuously improving customer experience by aligning and co-working with sales, marketing, technical engineers, finance and other Supply Chain departments such as planning, logistics and procurement teams.

Requirements for the role:

Confidence of managing a team of 20-30 subordinates, including leadership development and nurturing of team members.

People management experience.

Ability to manage CS Key Performance Indicators (KPIs), such as CAS scores and call response rates. Proactive action should be taken in case of any discrepancies or errors.

Understanding of processes and capability to make necessary improvements. Experience in leading process improvement initiatives is desired.

こんな方を求めています

経験・スキル

Customer Service

学歴

高等学校卒業以上

募集要項

職種

カスタマーサービス

給与

年収 900 〜 1,300万円

賞与

Yes

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

諸手当

Yes

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

医療機器・医療品関連

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