End User Support (PCS)

求人詳細

SUMMARY

This position will provide an assistance to Japan, Guam, & Saipan stores / back office / warehouse users, and to continuously improve the support services. This position works for local, regional or global projects in cooperation with Japan, APAC and global teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize and provide Level 2 support in fulfilling IT requests and resolving issues encountered in users’ daily use of IT, including but not limited to PCs, peripherals, networks, servers, IT security, corporate communication systems, desktop software, corporate applications, mobile devices and apps, etc., for store/office/warehouse users
• Allocate incoming issues/requests efficiently
• Meet the committed service levels and business deadlines
• Provide IT support services monitoring and status reporting, and recommendations of necessary improvements
• Coordinate with store planners, vendors and teams for store opening, renovations, relocations and closing
• Organize purchases, installation, upgrade and replacement of corporate computers, peripherals, mobile devices, software licenses and network equipment as required, based on the corporate standards and approved budgets
• Manage lifecycle of IT assets (for hardware and software, from acquisition to disposal)
• Develop and maintain IT support documentations and knowledge base such as welcome kit, store layouts/equipment lists, basic hardware/software user guides, etc.
• Periodically review and propose necessary training plans, based on the latest corporate standards and IT support needs
• Coordinate and work with other functions and support teams in other countries for cross-functional or cross-country issues and requests
• On-site support will be required
• Other duties as assigned

こんな方を求めています

経験・スキル

SKILLS, KNOWLEDGE AND EXPERIENCE

• Advanced knowledge of PC hardware and peripherals
• Advanced knowledge of desktop and server operating systems – Windows family and Apple family
• Advanced knowledge of common software applications such as MS Office, Outlook, antivirus, etc.
• Knowledge of mobile devices and services
• Knowledge of Active Directory administration
• Knowledge of LAN/WAN and WiFi troubleshooting
• Knowledge of MDM/DEP and JAMF
• Team-/customer-oriented attitude and working style
• Ability to work independently and under minimum supervision
• Ability to work under pressure and to meet tight deadlines
• Excellent analytical and problem-solving skills
• Good communication skills and fluency in both spoken and written English and Japanese. Native Japanese is a must.

QUALIFICATIONS

• Minimum 5-year experience in IT support
• ITIL Foundations certification is a plus
• Project management certification is a plus

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 400 〜 620万円

賞与

0

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:30～18:00

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

受動喫煙防止措置

敷地内禁煙

特長

面接1回, 土日祝休み, 語学力を活かす

業種

流通・小売

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