IT Desktop Support (Professional Haken/Dispatch)

求人詳細

Job Description:
- Understand the operating systems, applications, services, processes, and policies of the digital workplace to restore normal operational services as quickly as possible and deliver new technology according to internally agreed business service levels (including IT service OLAs, SLAs, and department KPIs)
- Escalate incidents and service requests that violate SLAs to the appropriate process manager for timely and effective support in accordance with department standards
- Provide direct support for conference rooms, events, and VIPs as needed
- Handle standard "request fulfillment" tasks including IT hardware installation, software deployment, and delivery of mobile devices and workplace peripherals
- Arrange for repair of failed hardware under manufacturer's warranty and prepare for asset disposal and recycling of obsolete equipment
- Set up and support client desk transfers, hardware transfers, and local events
- Manage escalation of client issues, working closely with senior team members, other support services teams and stakeholders as needed
- Perform "Smart Hands" service for local infrastructure hardware during standard business hours. ("Smart Hands" service is responsible for on-site diagnosis of network, server, and other infrastructure equipment failures, and as much as possible remotely support teams to help resume normal service operations in a timely manner)
- Adhere to incident management procedures and carry out responsibilities under the business continuity plan as directed by the line manager, department head, or local incident management team

Technical Knowledge/Skills:
- Knowledge and experience supporting workplace hardware (desktops, laptops, monitors, MFPs, peripherals)
- Microsoft Windows 10 operating system
- Microsoft Office 365 products (Outlook, Excel, Word, Teams, Skype for Business, PowerPoint, etc.)
- Microsoft systems management and deployment tools including SCCM, Azure, Intune
- Mobile devices (iPhone / Android) and mobile device management tools (MDM)

Language:
- English business level required
- Japanese business level required

こんな方を求めています

経験・スキル

- At least 2 years of experience in IT Customer Service providing support related to the above job description and tasks

- Experience working cross-functionally and in a foreign or multinational company

- Experience working with a best practice IT Service Management toolset for effective handling of customer tickets.

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 450 〜 600万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険

受動喫煙防止措置

敷地内禁煙

特長

土日祝休み, 完全週休2日制

業種

保険

※詳細はお仕事のご紹介時にお伝えします