IT Support Engineer

求人詳細

Build the Future of Logistics Tech

This company is driven by a single mission: to be Earth’s most customer-centric company and Earth’s best employer.

To achieve this, we need builders. We are seeking an IT Support Engineer who takes deep ownership, embraces rapid change, and brings an innovative mindset to complex technical challenges.

In this role, you won't just keep systems running—you will touch the technology powering millions of global deliveries every single day. Joining our OTS Field IT team means working directly at the heart of our fulfillment operations, where real-world hardware meets cutting-edge logistics tech, continuous automation, and modern AI tools.

Why Join Us? (The Impact & Candidate Experience)
Direct Impact at Scale: Dive hands-on into our advanced infrastructure. You will manage, optimize, and modernize the IT backbone of large-scale Fulfillment Centers (FCs).

AI-Powered Workday: Leverage modern GenAI tools embedded directly into our workflows. We equip you with smart tools to speed up decision-making and automate routine troubleshooting, freeing you to focus on high-value engineering and innovation.

Rapid Professional Growth: As our logistics network expands, so will your opportunities. Whether you aspire to become a Senior Support Engineer, IT Lead, IT Manager, or pivot into cross-functional areas like technology development or materials management, clear career mobility pathways are built into our culture.

Inclusive & Supportive Culture: " You’ll join a collaborative, supportive team where mentorship is real, work-life balance is respected, and diverse background drive better engineering solutions.

Key Responsibilities
As an IT Support Engineer, your day-to-day is an engaging mix of technical troubleshooting, infrastructure engineering, and project leadership:

1. Infrastructure & Field Operations Management
Maintain high availability across enterprise Windows/Linux servers, networking gear, server rooms, and UPS systems inside the FC.

Perform first-line support, root-cause analysis, and escalation handling alongside global engineering teams for complex network/server issues.

Oversee site IT physical infrastructure, including rack management, cabling, power routing, and climate-controlled server room operations.

2. Operational & Client Support
Provide tier-2/3 technical support for end-user computing (Windows/Linux PCs, barcode scanners, wireless access points, thermal/office printers, and specialized warehouse devices).

Manage system permissions, access controls, hardware lifecycle (procurement, asset management, decommissioning), and safety compliance.

3. Project Execution & Continuous Improvement
Partner with cross-functional teams to launch new business initiatives and deploy tech upgrades across the facility.

Identify operational bottlenecks and propose IT-driven automation and process improvements to streamline warehouse operations.

Work Environment & Schedule
Department: OTS Field IT (Operation Technology Solutions - Field Operations)

Onboarding & Training: Conducted at a designated flagship Fulfillment Center before deployment to your home site.

Work Schedule: Shift-based (including weekends and rotated shifts, e.g., 8:00–17:00, 9:00–18:00, 12:00–21:00). 10 days off per month.

Note: Occasional night shifts/overtime may occur during peak peak operational seasons, emergency outages, or major infrastructure maintenance windows.

Mobility: Short/long-term business travel or relocation opportunities may occur based on business expansion and career progression goals.

こんな方を求めています

経験・スキル

Basic Qualifications

3+ years of hands-on technical experience troubleshooting server hardware, server OS, and infrastructure environments.

3+ years supporting desktop clients (Windows PC), peripherals, and enterprise networking hardware.

1+ year of hands-on system administration and deployment in Linux environments.

Proven experience in technical team leadership or mentoring junior engineers.

Language Proficiency:

Japanese: JLPT N1 or business fluency (ability to review contracts, write documentation, and lead stakeholder negotiations).

English: Working proficiency (ability to read technical documentation and collaborate with global technical teams via chat/tickets).

Preferred Qualifications
5+ years of experience in large-scale server/network deployment, infrastructure design, or datacenter facility support.

5+ years of project management or tech lead experience.

Industry certifications such as CCNP, LPIC Level 2/3, or equivalent networking/Linux credentials.

Hands-on experience as a Field Engineer or IT Consultant delivering IT infrastructure projects in supply chain, logistics, or industrial environments.

学歴

大学卒業以上

募集要項

職種

社内SE、情報システム

給与

年収 540 〜 780万円

賞与

Yes

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 海外勤務あり, 完全週休2日制, 語学力を活かす

業種

ソフトウェア・情報処理

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更新日：2026/10/22