Global IT Specialist @ Global Gaming Industry Leader

求人詳細

In this position, you will lead the overall operation and improvement of IT support services across Japan and the Asia region.

In addition to managing IT support desk operations, you will drive the advancement of IT services from both regional and global perspectives. This includes elevating service quality, standardizing operational processes, implementing global IT programs, and establishing a 24-hour 'Follow the Sun' support structure.

Additionally, you will manage an external vendor team of 20 to 30 members to ensure the stable delivery and continuous improvement of our IT services.

Responsibilities:
• Manage IT support desk operations, establish goals, and drive the PDCA cycle
• Create and refine IT support operational reports, and provide regular updates to management
• Plan and oversee the execution of Windows/Mac PC kitting and deployment
• Plan and manage asset management and inventory control for various PC equipment
• Collaborate with global IT support teams (US/UK)
• Lead implementation projects for new global IT programs
• Coordinate regularly with IT support teams in overseas locations (US, UK, etc.) to establish a global 24-hour "Follow the Sun" support model
• Manage the IT support team (including overseeing 20–30 external vendor staff, budget control, resource/workload allocation, and task management)

こんな方を求めています

経験・スキル

■Required
• Practical experience in process design, implementation, operations management, and continuous
improvement within IT service management (approximately 5+ years)
• Experience managing an IT service desk or end-user support organization
• Experience in vendor management and service quality control
• Experience driving or leading IT projects
• Bachelor's degree or equivalent qualifications and experience
■Language
• Japanese: Native level (N1+)
• English: Ability to communicate smoothly via email and online meetings with team members across overseas locations (e.g., US, UK, Singapore, Taiwan, South Korea, Hong Kong, China)
• While a TOEIC score of 730 or higher is a general benchmark, we place a stronger emphasis on practical English communication experience in a professional setting.
■Nice to Have
• Practical experience as a Systems Engineer
• IT-related certifications such as ITIL, PMP, CMMI, IPA IT Service Manager, Certified
ScrumMaster, Fundamental Information Technology Engineer (FE), Applied Information
Technology Engineer (AP), CompTIA A+, MCSA, ACMT, MTA, or similar qualifications
■Desired Personality
• Proactive in driving IT service quality enhancements and continuous improvement
• Ability to communicate smoothly and build trusting relationships with diverse stakeholders
• Ability to collaborate effectively in a global environment while respecting different cultures and working styles
• A self-starter who can independently identify issues and engage others to drive improvements
• User-focused mindset with a passion for delivering IT services that support the PlayStation
business

学歴

大学卒業以上

募集要項

職種

社内SE、情報システム

給与

年収 700 〜 1,000万円

賞与

25%

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

上場企業, 外資系企業, 月平均残業時間20時間以内, 年間休日120日以上, 完全週休2日制, 土日祝休み, 語学力を活かす

業種

アート・芸能関連

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