Head of Service Operation：大手外資系デジタルインフラソリューション企業

求人詳細

The Operations Director position leads the Field Services operations with the following priorities:

Ensuring team safety,
Securing the execution of the job on customer sites to quality, budget and time standards,
Deploying corporate strategy,
Driving customer satisfaction,
Accelerating sales, backlog management & profitability,
Managing the Operations teams,
Managing a transition to a digital business model.


Essential Responsibilities:

Safety & Cybersecurity
Lead by example in ensuring safety & cyber security standards are applied.
Ensure FSR’s receive appropriate certification before attending site and use PPE.
Secure FSR Managers perform (minimum) 1 safety audit per FSR per year.
Ensure the whole team are trained on cybersecurity and have a compliant endpoint (laptop).

Business Performance
Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained.
Drive profitable growth through the yearly implementation of the Annual Operation
Productivity Plan (AO2P), including workforce planning.

Ensure additional scope of work (requested by customer) is invoiced.
Drive the FSR Lead Generation program.
Implement a lean and agile operations organization.
Control operating costs.
Develop and grow key relationships with customers.
Drive improvements in first-time fix rates (FTFR).
Develop strategic account loyalty.


People
Attract, recruit, onboard, develop, motivate and manage a robust and high performing Operations team while controlling voluntary attrition.
Prepare the pipeline of the future by scouting & nurturing a diverse pool of Services talent.
Manage team skills & behaviors to match with business needs and market evolution.


Organization
Role model collaboration between functions in Services, other BU’s locally and Global Services Execution Team, encourage the removal of silos.
Deploy the operating model.
Drive a lean and agile organization.

こんな方を求めています

経験・スキル

・5 years of related sales experience especially solution selling and account Management.

・Experience in Building and Digital Power solutions.

・Understanding of large business organizations and their buying cycles.

・Outstanding presentation skills required with a strong capability to articulate value proposition.

・Must have strong negotiation skills and be a self-starter, and a strong closer.

・Must be able to drive for results with a strong will to compete and win and achieve in business environment.

・Ability to work independently while also being a good team player.

・Possesses a deep technical understanding and proficiency in solutions in Building and Power domains.

学歴

大学卒業以上

募集要項

職種

プロジェクトマネージャー、ディレクター

給与

年収 1,000 〜 1,800万円

賞与

年1回

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～17:30

休日休暇

土曜日　日曜日　祝日

諸手当

ご紹介時にご説明いたします

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

女性活躍中, 転勤なし, 外資系企業, フレックスタイム制, 年間休日120日以上, 完全週休2日制, 土日祝休み, グローバル人材歓迎, 語学力を活かす

業種

重電・産業用電気機器

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