Experiene Design Strategy Specialist ~ Associate Director @ Global Pharmaceuticals Industry Leader

求人詳細

[Role Overview]
As a core leader in user experience strategy and design, the successful candidate will drive the development of optimal service experiences within our key business areas. Focusing primarily on end-users (such as the general public/everyday consumers) in the healthcare sector, this role will also spearhead the elevation of design thinking across the entire organization.

To create next-generation customer touchpoints and enhance the value of existing services, this environment offers the opportunity to engage in end-to-end project execution across all customer channels, both online and offline. This spans the entire lifecycle—from market research, ideation, prototyping, and implementation, to improvement cycles based on performance measurement.

Deepening customer relationships must be driven by a strong focus on user-centricity and intuitive usability. Therefore, the ideal candidate will possess deep knowledge of user-driven service development, alongside experience in strategic planning that integrates the latest technologies and data analytics. Furthermore, we highly welcome candidates with strong hands-on execution skills who can actively build screen designs and create mockups.

[Key Responsibilities & Mission]

1. Customer Experience Strategy & Project Management

- Formulate experience improvement plans for end-users that align with business and product strategies. Acting as the driving force behind cross-functional projects, you will lead task prioritization and drive execution.
- Establish processes and governance rules to ensure consistent value delivery across the entire organization.
- Take a bird's-eye view of the target audience's behavioral processes (such as consultation and treatment flows), identify the essential problems to be solved, and translate these into concrete initiatives and medium-to-long-term roadmaps.

2. Research Execution & Latent Need Extraction

- Plan and execute proprietary research activities (including interviews, behavioral observation, and workshops) targeting both end-users and stakeholders, synthesizing qualitative and quantitative data for comprehensive analysis.
- Identify hidden challenges (insights) and business opportunities that lie beneath superficial requests, and construct actionable hypotheses for solutions.
- Lead the formulation of ideal behavioral pathways (journey maps) and overarching experience visions that incorporate the perspectives of all involved parties.

3. Strategy Execution via Advanced Technology & Data Utilization

- Build service experiences that leverage IT and data analytics in alignment with overarching business strategies.
- Establish performance metrics (KPIs) based on the user's perspective, managing ongoing operations and continuous optimization to achieve these goals.
- Collaborate with specialized teams (such as systems, data analysis, and channel management) to conduct comparative testing (A/B testing) and behavioral analysis, driving quality improvements based on objective data.

4. Interface Design, Validation & System Implementation Support

- Collaborate with other departments to organize information architecture, design visual interfaces, and build mockups based on formulated strategies.
- Validate hypotheses through proof-of-concept testing and usability evaluations, continuously enhancing service quality and user engagement.
- Provide cross-functional support throughout the entire system implementation lifecycle—from requirements definition to development, testing, and operational handover—while strictly maintaining a user-centric perspective.

5. Fostering Organizational Culture & Internal Adoption

- Standardize various methodologies and tools related to experience design, creating accessible manuals and guidelines to encourage company-wide adoption.
- Share insights and success stories gained from practical application across the organization, supporting the creation of an environment where design thinking and data utilization capabilities are continuously ingrained into the corporate culture.

こんな方を求めています

経験・スキル

[Required Experience & Professional Skills]

- Proven track record of embedding user-centric design methodologies into a corporate culture, or strategically applying them to large-scale projects and workflows.
- Strong ability to align, negotiate with, and drive initiatives across complex, cross-functional stakeholders (including business units, IT, PR, and external vendors).
- Experience formulating strategies that leverage emerging technologies, data analytics, and AI, alongside creating actionable roadmaps and managing end-user experience operations.
- Expertise in strategic experience design, including the creation of user profiles, comprehensive behavioral journeys (for both general users and industry professionals), experience mapping, and service blueprints.
- Hands-on experience establishing operational workflows and governance frameworks.
- Practical understanding of digital marketing operations and the marketing technology stack (such as content management systems, marketing automation, CRM, and web analytics platforms).
- Strong facilitation skills utilizing digital collaboration and whiteboarding platforms.
- Advanced proficiency in Japanese (capable of leading discussions, building consensus, and creating/reviewing professional documentation with internal and external parties).
- Business-level English proficiency (both written and verbal).

[Preferred Qualifications (Nice to have)]

- Background in defining and executing experience strategies specifically targeting healthcare consumers or the broader public.
- Familiarity with modern interface design tools, with a history of overseeing quality assurance and standardizing practices across design teams.
- Demonstrated success (or a strong interest) in transforming products and business operations through generative AI and advanced data applications.
- Experience designing and leading interactive workshops, with the ability to synthesize findings into concrete strategic proposals.
- Industry background or strong domain knowledge in the pharmaceutical, medical, FMCG, or healthcare sectors.

学歴

大学卒業以上

募集要項

職種

社内SE、情報システム

給与

年収 1,000 〜 1,650万円

賞与

18%

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 女性活躍中, 服装自由, 土日祝休み, 完全週休2日制, 年間休日120日以上, 月平均残業時間20時間以内, フレックスタイム制, グローバル人材歓迎, 新規立上げメンバー

業種

医療機器・医療品関連

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