Service Delivery Manager @ Famous Global Company

求人詳細

Join a dynamic, forward-thinking organization and lead the delivery of stable, high-performance IT services in a collaborative, professional environment.
About the company
Our client is a well-established global enterprise dedicated to leveraging technology to drive business innovation. They foster a culture of operational excellence and continuous improvement, providing a stable platform for professionals to manage critical business applications and influence the future of their digital landscape.

Role & Responsibilities
As a Service Delivery Manager, you will be at the heart of IT operations, ensuring that business-critical applications remain stable and efficient. You will act as a bridge between internal teams and external service providers, taking ownership of incident resolution and service performance. You will be instrumental in driving modernization initiatives and streamlining processes to ensure that technology continues to empower the business seamlessly.
Main tasks include
Lead the stable operation of business-critical applications and drive resolution of service requests.
Collaborate with external vendors to ensure service delivery aligns with established SLAs.
Oversee the application lifecycle, including system changes, updates, and operational input for new projects.
Ensure strict adherence to IT governance, compliance, and operational standards.
Identify and implement opportunities for service improvement, automation, and digital modernization.
Monitor service performance metrics and report on operational health to key stakeholders.
Requirements
4+ years of professional experience in IT operations, application support, or service management.
Solid understanding of ITSM processes, including incident, problem, and change management.
Proven ability to manage external service providers and navigate vendor contracts.
Experience working within cross-functional teams to resolve complex technical issues.
Familiarity with enterprise IT systems and performance monitoring tools.
Working knowledge of project management methodologies such as Agile or Waterfall.
Understanding of IT infrastructure and compliance requirements.
Strong communication and stakeholder management skills.
Business level proficiency in both English and Japanese.

Please note, we are unable to accept applications from individuals without the legal right to work in Japan. If you are interested in this position, please apply right away and we would be happy to discuss further.




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こんな方を求めています

経験・スキル

■4+ years of experience in IT operations, application support, or service management
■Basic knowledge of ITSM processes (incident, problem, change management)
■Understanding of service delivery, performance monitoring, and SLAs
■Experience working with cross-functional teams and external partners
■Familiarity with enterprise IT systems, applications, and issue resolution
■Ability to track and improve service performance using metrics/tools
■Exposure to vendor/service provider management and IT service contracts
■Working knowledge of project management methods (Agile/Waterfall) and tools (e.g., Jira)
■General understanding of IT infrastructure, integrations, and compliance (e.g., GxP)
■Strong communication, stakeholder management, and problem-solving skills
■Business level English and Business level Japanese (JLPT N2 or above) for non-Japanese candidates

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 800 〜 1,200万円

賞与

YES／有り

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り
-

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日
-

保険

健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生

定期健康診断、慶弔見舞金、社員割引制度
厚生活動/施設：社内認定クラブ制度（規定により活動費一部助成あり）、社員カフェテリア、仮眠室完備、リラクゼーションルーム、コーヒー無料サービス

受動喫煙防止措置

敷地内禁煙（喫煙場所あり）

特長

女性比率4割以上, 上場企業, 外資系企業, フレックスタイム制, 完全週休2日制, 土日祝休み

業種

ソフトウェア・情報処理

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