Technical Support Analyst at Global Entertainment Company

求人詳細

- Act as the primary point of contact for Japanese users, managing and resolving IT incidents and change requests related to tour and retail operations.
- Provide comprehensive technical support for both hardware and software issues, including system configuration and fixes.
- Collaborate effectively with internal teams globally, external vendors, and partners to troubleshoot and resolve issues.
- Communicate clearly and provide timely progress updates to Japanese users, while also possessing the English proficiency to liaise with international teams.
- Support project teams with technical expertise and assist with system upgrades, testing, and user acceptance.
- Perform essential system maintenance, hardware management (including setup and asset tracking), and contribute to PCI compliance through regular audits.
- Develop and maintain user manuals and technical documentation, as well as deliver user training as needed.
- Be prepared to travel between physical locations and handle the physical movement of IT equipment.

こんな方を求めています

経験・スキル

- Minimum of 3 years of relevant experience in an IT support role.
- Minimum of 3 years of experience working within an internal information technology department, supporting business applications and reporting platforms.
- Experience working with Japanese retail and admission ticketing solutions (desired).
- Experience working within a manufacturing or entertainment company (desired).
- Experience working in an international environment across different time zones (desired).

学歴

大学卒業以上

募集要項

職種

社内SE、情報システム

給与

年収 600 〜 1,000万円

賞与

あり

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 上場企業, 土日祝休み, 完全週休2日制

業種

アート・芸能関連

※詳細はお仕事のご紹介時にお伝えします