Head of Engineer：大手外資系インフラソリューションリーディングカンパニー

求人詳細

The Local Technical Support Manager – Japan is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with sales, product, and engineering teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Japan market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.


Responsibilities

Leadership & Strategy
Manages and develops pre-sales technical team
Creates technical support strategies
Sets team KPIs and objectives
Aligns technical support with business goals
Develops department budget and resources
Technical Operations
Deal with reginal team such Bid Management, CTS, Product team to work on complex or hyper scale project.
Oversees all technical support activities
Establishes technical processes and methodologies
Reviews and approves complex technical solutions
Manages escalations and critical issues
Business Development
Works with sales leadership on strategic opportunities
Develops technical partnerships
Represents company at high-level industry events
Influences product roadmap and strategy
Drive Consultant and Customer Technical Engagement Activity
Team Development
Recruits and builds technical team
Creates training and development programs
Manages performance and career development
Promotes knowledge sharing and best practices

こんな方を求めています

経験・スキル

Qualifications
Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or a related field)
8–12 years of relevant industry experience with a strong technical background in power and thermal solutions
Proficient in MS Office (Excel, Word) and AutoCAD
Demonstrated skills in strategic planning and execution
Strong business and financial acumen
Excellent executive-level presentation and communication abilities
Proven leadership and team management experience
Solid knowledge of electrical/mechanical systems and data center infrastructure.
Familiar with critical power systems and industry standards.

学歴

大学卒業以上

募集要項

職種

プロジェクトマネージャー、ディレクター

給与

年収 1,200 〜 1,700万円

賞与

年1回

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

諸手当

ご紹介時にご説明いたします

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

転勤なし, 外資系企業, フレックスタイム制, 年間休日120日以上, 完全週休2日制, 土日祝休み, 新規立上げメンバー, グローバル人材歓迎, 語学力を活かす

業種

重電・産業用電気機器

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