Bilingual Technical Customer Success Specialist (Professional Haken)

求人詳細

[Role & Responsibilities]

As an Onboarding Success Manager, you will be the key point of contact for clients, ensuring a smooth and timely onboarding experience. You will define business requirements, manage inquiries, troubleshoot issues, and collaborate with various teams to deliver exceptional support. You’ll play a crucial role in standardizing processes and creating documentation to improve operational efficiency, all while acting as a liaison between clients and internal teams. This is an exciting opportunity to directly impact the success of our client's platform and contribute to its growth.

[Main tasks include]

- Define business requirements and understand client needs.
- Ensure smooth and timely client onboarding.
- Manage client inquiries while adhering to service-level objectives.
- Troubleshoot issues and coordinate with development and QA teams.
- Standardize client support processes to enhance efficiency.
- Create and improve client support documentation.
- Liaise between clients and technical platform/product teams.
- Collaborate effectively with cross-functional teams (Product Management, Project Management, Development, and Operations).
Contribute to team KPIs and report on project progress.

こんな方を求めています

経験・スキル

- Bachelor's degree in Computer Science, Engineering, or a related field.
- 2+ years of experience in product or project management within the tech industry.
- Experience managing client support activities (onboarding, inquiry handling, troubleshooting).
- Proven ability to learn and understand detailed technical specifications.
- Strong product and customer-oriented mindset.
- Excellent communication and interpersonal skills.
- Proficiency in Japanese (fluent level) and English (business level).
- Experience with Jira and Confluence is a plus.
- Experience with Zendesk and CRM tools (Salesforce, HubSpot, etc.) is a plus.

学歴

大学卒業以上

募集要項

職種

ITプロジェクトマネージャー

給与

年収 400 〜 500万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

待遇・福利厚生

食堂

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします