IT Manager - Field Services (one location) - Osaka

求人詳細

Lead Field Services in Vibrant Osaka, Japan!

Are you a seasoned IT professional with a passion for technology and a knack for leadership?
Do you thrive in a dynamic environment where you can directly impact operational stability and project success?
We're looking for a IT Field Service Manager to lead our critical IT Field Services Team right here in Osaka, Japan!

This is an exciting opportunity to oversee the operation of our 24/7/365 Field Services, covering everything from desktops and laptops to Point of Sale and mobile handheld devices across the company. You'll be at the forefront of managing expectations, developing a high-performing team, and ensuring we meet all defined metrics. You'll gain an inside view of our cutting-edge system ecosystem and engage directly with senior business leadership.

What You'll Do:
As the Field Service Manager, you'll be instrumental in:

Strategic Management (40%): Lead the alignment of projects and tasks with technology processes and governance. You'll collaborate with business and internal partners on the development, installation, and support of field-deployed IT assets (POS, Access Control, Desktop, Mobile Devices), developing project schedules and resource allocation models.

Technical Solutions & Support (30%): Provide creative technical solutions and oversee activities for all supported hardware devices. You'll ensure high system availability by leveraging your team and other support organizations, and expertly manage external vendor relationships.

Business Partnership (20%): Serve as a creative thought partner with business stakeholders, service providers, key technology teams, and senior leadership. You'll be the Subject Matter Expert (SME) for field-deployed hardware support best practices.

Reporting & Analysis (10%): Provide data and reporting of Key Performance Indicators (KPIs) and trends to IT management through ad hoc, weekly, and monthly status reports.

Safety & Compliance: Actively participate in Environmental, Health & Safety responsibilities by following established company policies and procedures.

Team Leadership: Supervise and develop team members in accordance with organizational policies and applicable laws.


What We're Looking For:
Qualifications:

Proven Experience: A strong track record as a Field Service Engineer or equivalent.

Project Management: Ability to manage several complex projects simultaneously under pressure.

Technical Expertise: Working knowledge of computer networks (wireless, Internet), and hardware (PCs, MACs, POS, Workstations, Handheld Devices).

Software Acumen: Knowledge of licensing and product use rights for Microsoft, Oracle, IBM, Symantec, Adobe, and copyright for software licensing.

Self-Motivated: Highly self-motivated and directed with strong leadership and organizational management skills.

ITIL & Data Protection: Working knowledge of ITIL processes, data protection operations, and relevant legislation.

Communication & Analytics: Ability to communicate and measure KPIs at both individual and team levels, in both Japanese and English (verbally and in writing).

Passion: A strong commitment to providing the best environment for colleagues and customers.
Requirements:

Education: Bachelor’s degree is required.

Experience: 7+ years in IT technical support and 5+ years in a service management capacity, or an equivalent combination of education and experience.


Join our team in Osaka and play a pivotal role in shaping the future of IT services! We're excited to see how you can contribute to our success.

こんな方を求めています

経験・スキル

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

● Proven experience and track record as Field Service engineer or equivalent
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

● Working knowledge of computer networks, wireless networks, Internet services, etc.

● Working knowledge of computer hardware, PCs, MACs, POS, Workstations, Handheld Devices, etc.

● Licensing knowledge and product use rights for Microsoft, Oracle, IBM, Symantec, Adobe, etc.

● Copyright knowledge for software licensing

● Highly self-motivated and directed.

● Working knowledge of ITIL processes, data protection operations and legislations

● Leadership and organization management skills and critical thinking

● Ability to communicate and measure key performance indicators at both the individual and team level, in both Japanese and English verbally and in writing.

学歴

大学卒業以上

募集要項

職種

その他　コンサルタント・士業

給与

年収 900 〜 1,500万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～06:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,労災保険

受動喫煙防止措置

屋外就業（喫煙可）

特長

外資系企業, 完全週休2日制, フレックスタイム制, 新規立上げメンバー

業種

ソフトウェア・情報処理

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