Service and Customer Support Manager：外資系大手企業

求人詳細

Lead the service center for a dynamic, growing power tool company in Japan – a fantastic opportunity for a driven and experienced manager!

■About the company
Our client is a leading global manufacturer of high-performance power tools, renowned for its innovative products and commitment to excellence. They are rapidly expanding their presence in the Japanese market and are seeking a highly skilled and motivated individual to lead their service and customer support operations.

■Role & Responsibilities
You will be responsible for the overall management of the Japan Service Center, ensuring efficient operations and exceptional customer service. You will build and train a high-performing team, optimize service processes, manage inventory, and collaborate closely with global teams. This role offers a unique opportunity to make a significant impact on the company's success in the Japanese market.

■Main tasks include
・Lead the daily operations of the Japan Service Center.
・Develop and implement a comprehensive training plan for service staff.
・Manage spare parts inventory and pricing.
・Collaborate with Asia service teams to resolve service challenges.
・Prepare monthly service reports and analyze key performance indicators.
・Develop service plans for new product launches.
・Work closely with the Quality team to address product issues.
・Provide technical advice to product managers.

If you are interested in this exciting opportunity, apply now.
We look forward to hearing from you.
#LI-Hybrid

こんな方を求めています

経験・スキル

■Requirements
・5+ years of experience in after-sales support, preferably in the industrial tools sector.
・5+ years of progressive management experience, demonstrating a track record of building and leading high-performing teams.
・Proven ability to analyze service performance metrics and implement process improvements.
・Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively.
・Strong problem-solving skills and a data-driven approach to decision-making.
・Experience working with international standards and regulations is advantageous.
・Fluent Japanese and business-level English communication skills.
・Proficiency in MS Office Suite.
・Experience in developing and delivering training programs.
・A proactive and results-oriented approach to problem-solving.

学歴

不問

募集要項

職種

プロジェクトマネージャー、ディレクター

給与

年収 900 〜 1,100万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り
3か月

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日
夏季休暇3日間、年末年始3日間

諸手当

携帯電話、自動車、パソコン支給

保険

健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生

携帯電話、自動車、パソコン支給

受動喫煙防止措置

敷地内禁煙

業種

重電・産業用電気機器

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