IT Service Delivery Japan & China - Global Company

求人詳細

Ignite Your Career in Global IT Leadership! Join Our Team in Tokyo as an IT Service Delivery Lead!

Are you a proactive and solution-oriented IT professional with a passion for seamless service delivery in a dynamic, international environment?
Do you thrive in a cross-cultural setting and possess the drive to optimize IT operations across Japan and China?
Are you Business level in both Japanese & English?

If so, we have an exciting opportunity for you! Join our Technology Services team in vibrant Tokyo, Japan as our IT Service Delivery Lead and play a pivotal role in ensuring operational excellence across our key locations.

About the Adventure:

Imagine being at the heart of our technology operations in Japan, overseeing IT service delivery for our Tokyo headquarters, Saitama Plant, and various sales offices. But your impact won't stop there! You'll also provide crucial support to our IT site operations in China (Shanghai, Beijing, and potentially other locations), ensuring a consistent and high-quality IT experience for all our users.

This isn't just a job; it's a chance to be a key enabler of our global success, ensuring our teams have the technology they need to thrive. You'll be the go-to IT expert for Japan, driving efficiency, fostering collaboration, and contributing directly to our company's growth.

What You'll Be Doing:

The IT Navigator: Act as the central IT point of contact for all our operations in Japan, and provide vital oversight for IT in China.
The Operations Maestro: Take ownership of managing our IT infrastructure, ensuring smooth service desk operations, and leading our talented onsite support teams.

The Device Lifecycle Champion: Spearhead the end-user device lifecycle, guaranteeing security, compliance, and smart cost management.

The Vendor Whisperer: Oversee our vendor relationships, proactively driving service quality and achieving significant cost optimizations.

The Digital Transformation Driver: Champion the adoption of cutting-edge digital tools, enhancing user experience and boosting productivity.

The Security Guardian: Ensure unwavering cybersecurity compliance, aligning local practices with our global IT policies and protecting our valuable assets.


Who You'll Be Collaborating With:

You'll be an integral part of a dynamic and globally distributed team. Expect to collaborate closely with:

Local IT teams in Japan and China, empowering them and fostering a unified approach.
External vendors and service providers, building strong partnerships to optimize our IT service delivery.
Global stakeholders across various departments, aligning local IT strategies with overarching company goals and standards.
Is This You?

We're looking for someone who brings:

Experience: 5+ years of hands-on experience in IT operations and project management within an international environment.

Technical Acumen: A strong understanding of IT infrastructure and modern workplace technologies.

Financial Savvy: Proven experience managing budgets and successfully optimizing IT service delivery costs.

Language Proficiency: Fluency in both Japanese (mandatory) and English (mandatory) is essential for effective communication. Proficiency in Chinese is a significant plus!

Certifications (Bonus Points!): ITIL, PMP, or other relevant IT service management certifications are highly desirable.

Soft Skills Superstar: Excellent communication, problem-solving, and customer service skills with a knack for building strong relationships.


Ready to Make Your Mark in Tokyo?

If you're a proactive leader with a passion for delivering exceptional IT services in a global context, we encourage you to apply!
This is an incredible opportunity to contribute to a thriving organization, work with a talented international team, and open the door to APAC leadership roles in the future.

Don't miss out on this chance to elevate your career. Apply now and become our next IT Service Delivery Lead!

こんな方を求めています

経験・スキル

We are looking for an experienced IT Services Lead who can work cross-culturally with a proactive, solution-oriented mindset to join our Technology Services team, based in our Tokyo, Japan office.



About the role

As an IT Services Lead, you will be responsible for overseeing IT service delivery across sites in Japan (Tokyo, Saitama Plant, and Sales offices) and supporting IT site operations in China (Shanghai, Beijing, and other locations as required). Your role will ensure operational stability and seamless IT service delivery, including end-user support, infrastructure, vendor management, and cost optimization.


Who you’ll work with
You will work with a dynamic, global team, collaborating with local IT teams, vendors, and service providers to optimize IT services across Japan and China. You will also liaise with global stakeholders to align local IT services with company-wide strategies and standards.


What you’ll do
• Act as the primary IT contact for Japan and oversee IT operations in China
• Manage IT infrastructure, service desk operations, and onsite support
• Lead end-user device lifecycle management ensuring security, compliance, and cost efficiency
• Oversee vendor contracts, driving service quality and cost optimization
• Promote digital tool adoption and enhance user experience
• Ensure cybersecurity compliance, aligning with global IT policies


Interested? For this role, we’re looking for the following education, experience, and skills
• 5+ years of experience in IT operations and project management in an international setting
• Strong knowledge of IT infrastructure and workplace technologies
• Experience managing budgets and optimizing IT service delivery costs
• Fluency in Japanese (mandatory) and English (mandatory); Chinese skills are a plus
• ITIL, PMP, or similar IT service management certification preferred
• Excellent communication, problem-solving, and customer service skills


#LI-Hybrid
#LI-KN

学歴

大学卒業以上

募集要項

職種

ITプロジェクトマネージャー

給与

年収 1,300 〜 1,600万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

上場企業, 外資系企業, フレックスタイム制, 年間休日120日以上, 完全週休2日制, 土日祝休み, 新規立上げメンバー, 語学力を活かす

業種

ソフトウェア・情報処理

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