IT Service & Customer Success Manager @American Multinational Marketing Firm

求人詳細

We are seeking an IT Service & Customer Success Manager to lead system monitoring, incident response, and service quality improvements for our customer-facing solutions.

This role will collaborate with engineering, product management, and operations teams to optimize IT service management, define support structures, and ensure seamless incident handling.

The ideal candidate has 5+ years of IT service management experience, strong communication skills, and a background in ITIL frameworks.

This position offers the opportunity to enhance processes and drive customer success in a diverse, multicultural environment.

If you are interested, please share your resume (English and/or Japanese) for more details, including company name.

こんな方を求めています

経験・スキル

【Essential Requirements / 必須要件】

■ 5+ years of IT Service Management experience, including 3+ years in system monitoring and incident management.

■ Strong knowledge of ITIL frameworks and best practices. Experience using IT Service Management (ITSM) tools.

■ Able communicate with engineers in English regarding system incidents and clearly explain the situation to non-engineering business teams (operations, sales, etc.).

■ Language Proficiency: Fluent Japanese and Business-level English required.

学歴

大学卒業以上

募集要項

職種

その他　技術系（IT・Web・通信系）

給与

年収 750 〜 1,200万円

賞与

25%

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険,健康保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, フレックスタイム制, 年間休日120日以上, 完全週休2日制, 土日祝休み, 語学力を活かす

業種

その他　サービス・レジャー

※詳細はお仕事のご紹介時にお伝えします