Senior Customer Success Engineer

求人詳細

Lead a team, grow your expertise, and build cutting-edge solutions in a dynamic, collaborative environment.

■About the company
Our client is a rapidly growing, innovative technology company specializing in cloud data management solutions. They foster a collaborative culture and provide opportunities for continuous learning and professional development within a supportive team environment. Their focus is on providing top-tier support and cutting-edge technology.

■Role & Responsibilities
As a Senior Customer Success Engineer, you will be the primary technical point of contact for enterprise clients, resolving complex technical issues, and providing expert guidance on cloud infrastructure and best practices. You will proactively engage with customers to ensure high satisfaction, build strong relationships, and contribute to the ongoing success of their cloud deployments. You’ll leverage your advanced technical skills to troubleshoot complex problems, mentor junior engineers, and contribute to our internal knowledge base. This is a fantastic opportunity to make a real impact and develop your career within a dynamic and expanding organization.

■Main tasks include
・Diagnose and resolve escalated customer issues related to cloud deployments, data recovery, and related services.
・Provide expert technical support and guidance to clients, ensuring high customer satisfaction.
・Collaborate with internal teams (engineering, product, etc.) to identify and resolve complex issues.
・Contribute to the development and maintenance of technical documentation and knowledge base articles.
・Mentor junior engineers and share your expertise to enhance the overall team knowledge.
・Proactively identify and address potential customer issues to prevent escalation.

If you are interested in this exciting opportunity, apply now.
We look forward to hearing from you.


#LI-Hybrid
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こんな方を求めています

経験・スキル

■Requirements
・4+ years of experience in enterprise technical support or DevOps, with a focus on cloud infrastructure and data management.
・Expert knowledge of VMware, Linux, and at least one major cloud platform (AWS, Azure, or GCP).
・Strong troubleshooting and problem-solving skills, with the ability to isolate and resolve complex technical issues.
・Experience with scripting languages (Python, Perl, etc.) and automation tools is highly desirable.
・Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical audiences.
・Bachelor's degree in Computer Science, Engineering, or a related field.

学歴

大学卒業以上

募集要項

職種

技術系（機械・電気・電子・化学）その他

給与

年収 800 〜 1,500万円

賞与

15%

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

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